Desktop Support Engineer -Belfast

Blupace Tech; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

BlupaceTech, a Belfast-based IT development company, is seeking a Desktop Support Engineer for a contractual role. The candidate will provide day-to-day local/remote desktop support, handle inbound calls, troubleshoot hardware/software issues, and document steps in the ticketing system.

Some work off-hours may be required. The role requires 3–5 years of IT experience, Windows 10-11, AD, Office 365, and ITSM familiarity.

Qualifications

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or better.
• Minimum of 3-5 years of relevant IT experience.
• Windows 10-11, Active Directory, GPOs, Office 365, hardware installation and troubleshooting.
• Basic networking devices like switches, routers, firewalls; wireless APs and controllers.
• English speaking with local language proficiency.
• Mobile device management including iOS and Android; Enterprise encryption; AD-based PC management.
• Proven analytical, troubleshooting and problem-solving skills.
• Familiar with ITSM tools and ServiceNow.
• Ability to multi-task, prioritize and meet SLAs.
• Excellent communication and internal customer service skills.
• Willing to work off-hours and weekends when required.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 10/11 and Office 365; Cisco Jabber; other desktop apps.
• Support Mac OS for Apple PC users.
• Install, upgrade, and troubleshoot printers and computer hardware.
• Perform preventative maintenance on computers, laptops, printers, etc.
• Perform remedial repairs on desktops, laptops, printers and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
• Broad IT knowledge including networks, servers, AV, smart devices and telecom.

Skills

Windows 10-11

Active Directory

GPOs

Office 365

Troubleshooting hardware

Networking basics

English language proficiency

Mobile device management

VM/VDI knowledge

ITSM knowledge

ServiceNow

Problem solving

Communication skills

Flexibility for off-hours

Education

Bachelor’s degree or equivalent in Computer Science or related field

CompTIA A+ or MCP or better

3-5 years of relevant IT experience

Tools

ServiceNow

Jabber

Ticketing system

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you'll be working: Looking for Desktop Support Engineer

• It is a Belfast based contractual opportunity, Band 2 engineer.
• No Sponsorship provided for this role.
• Required Exp. -3+ yrs
• BT43 6UF, Ballymena
• BT35 8QF, Newry
• BT8 6FX, Belfast

Job Description

Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecom