Desktop Support Specialist- VIP Support

Blupace Tech; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

BlupaceTech, a London-based IT development company, seeks an experienced L3 Desktop Support professional for executive-level service across London locations. The role requires onsite and remote support for AV setups, mobile devices, and specialized applications like Reuters, ensuring smooth executive workflows.

You will proactively resolve issues using ServiceNow, GenAI bots, and predictive diagnostics, delivering tailored, empathetic assistance.

Qualifications

• 10+ years of desktop support experience (L3 level).
• Executive-level support experience with ability to manage high-stakes requests.
• Proactive issue resolution using ServiceNow, GenAI bots, and predictive diagnostics.
• Ability to coordinate fast vendor escalations.
• Must be able to commute to London in a reasonable time.

Responsibilities

• Provide onsite and remote support for AV setups and mobile devices.
• Support executive workflows and ensure seamless operations.
• Handle urgent escalations with advanced troubleshooting and vendor coordination.
• Deliver tailored, empathetic support based on executive needs.

Skills

Desktop Support

Executive Support

Onsite Support

Remote Support

ServiceNow

GenAI Bots

Predictive Diagnostics

Tools

Reuters platform

ServiceNow

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• It is a London based contractual opportunity across different location
• Required Exp. -10+yrs
• Work location -London
• No Sponsorship provided for this role.

Position Responsibilities and Functions

We're specifically looking for individuals with extensive Desktop Support experience, particularly at the L3 level, with a knack for handling white glove services. These resources should meet the following executive-level support expectations:

- Capable of providing both onsite and remote support for AV setups, mobile devices, and specialized applications like Reuters, ensuring seamless executive workflows.

- Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.

- Deliver tailored, empathetic support based on executive user needs.

- They should be prepared for urgent escalations, including advanced troubleshooting and fast vendor coordination.

The candidates should be able to commute within a reasonable time and have a proven track record of handling executive-level support.

The Package

• We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.