Desktop Support Engineer | Hybrid & On-Site

Blupace Tech; Bury St Edmunds; On-site; GBP 25,000 - 38,000; Full time

Job summary

BlupaceTech is seeking a Desktop Technician to provide day-to-day local and remote desktop support, troubleshoot hardware, software and application issues, and document steps in a ticketing system. You will engage supervisors to ensure consistency across shifts in the IT Support Center and deliver Break/Fix support for end-user devices.

The role requires a Bachelor’s degree in CS or related field and certifications such as CompTIA A+ or MCP, with 3–5 years of IT experience.

Qualifications

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or better certification.
• 3–5 years of IT support experience.
• Strong knowledge of Windows 10–11, Active Directory, GPOs, MS Office 365.
• Experience with Thin clients, VDI, Citrix, and enterprise antivirus solutions.
• Familiarity with ITSM tools and ServiceNow.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office 365.
• Support remote site networks and on-site technical issues.
• Manage and maintain inventory of hardware and peripherals.
• Coordinate with Service Desk and vendors to resolve incidents.

Skills

English language proficiency

Analytical skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

CompTIA A+ or MCP certifications

Tools

Windows 10-11

Active Directory

GPOs

MS Office 365

Thin clients

VDI

Citrix client

ITSM tools

ServiceNow

Printers & hardware

Job description

BlupaceTech is seeking a Desktop Technician to provide day-to-day local and remote desktop support, troubleshoot hardware, software and application issues, and document steps in a ticketing system. You will engage supervisors to ensure consistency across shifts in the IT Support Center and deliver Break/Fix support for end-user devices.

The role requires a Bachelor’s degree in CS or related field and certifications such as CompTIA A+ or MCP, with 3–5 years of IT experience.