Desktop Support Engineer - Corby

Blupace Tech; Corby; On-site; GBP 26,000 - 36,000; Full time

Job summary

BlupaceTech is seeking a Desktop Technician to deliver day-to-day IT support across multiple UK locations within the Corby catchment. You will handle desk-side troubleshooting, ticketing, and hardware maintenance while coordinating with the service desk for incident resolution.

The ideal candidate has a Bachelor’s in Computer Science, 3–5 years IT experience, and skills in Windows 10/11, Active Directory, MS Office 365, and VDI/Citrix environments. No sponsorship is available.

Qualifications

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+ and MCP or better preferred.
• 3–5 years of relevant IT experience.
• Strong knowledge of Windows 10/11, Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, thin clients, VDI, Citrix client, antivirus, and helpdesk systems.
• Basic understanding of network devices and ITSM tooling, especially ServiceNow.

Responsibilities

• Provide first/second level contact and resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Maintain timely issue status updates and ticket documentation.
• Install, upgrade, and support Windows 10/11, MS Office 365, Cisco Jabber and other desktop apps.
• Support Apple macOS users at a basic level.
• Install and troubleshoot printers, hardware and peripherals.
• Perform preventative maintenance on computers and devices.
• Manage on-site hardware procurement and deployments; coordinate with service desk and third-party providers.
• Provide remote site network support and incident diagnostics as required.

Skills

Windows 10-11

Active Directory

GPOs

MS Office 365

PC hardware installation

Thin clients

VDI/Virtual client

Citrix client

Enterprise antivirus

Helpdesk ticketing

Mobile device management

ServiceNow

English language

Education

Bachelor’s degree or equivalent in Computer Science

Tools

Cisco Jabber

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working

• We are looking for Band 2 engineer with 3+ yrs of exp for project work across multiple locations
• Tenure -12 months, rolling contract -Dispatch & Scheduled visit
• It is an Corby Catchment (Below are the locations in the catchment to cover)
• No Sponsorship provided for this role

The location covered in the catchment are where support is required.

• Northampton -NN1 2EW
• Corby -NN17 1BH
• Biggleswade- SG18 8NE
• Peterborough - PE1 1NR
• Kettering- NN168JA
• Nottingham - NG1 3QB

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecom
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned
• Manage Procurement and own for all new in-scope hardware i.e., desktop/laptop
• Deploy and manage in-scope hardware and software
• Provision and support Remote Site Networks (e.g., LAN, WAN connection) and related operations (e.g., procure, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning/analysis
• Provide Break/Fix Level 2 support for in-scope end-user hardware and software as coordinated through the Service Desk
• Manage and maintain inventory of in-scope hardware, include asset tagging and recording
• Provide technical support for all hardware/equipment of the remote site computing infrastructure
• Develop and document in the operations manual on-site technical support procedures that meet requirements and adhere to defined policies
• Coordinate with the Service Desk and all other necessary Suppliers, third-party support organizations to manage all on-site technical support requests to resolution and closure
• Coordinate support, maintenance and warranty activities with relevant third parties for in-scope service
• Coordinate with end-user or other site staff to schedule on-site technical support visit in response to an incident or IT service request including security remediation services