Desktop Support Engineer – Global IT Helpdesk (Hybrid)

Blupace Tech; Bath; On-site; GBP 28,000 - 42,000; Full time

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working

• We are looking for Band 2 engineer with 3+ yrs of ex
• It is an Bath Catchment -Dispatch Work /Project
• No Sponsorship provided for this role

Location under the catchment where support is required

• BS34 5DG
• BA11RS
• BS1 3BH -Bristol
• GL1 1PA
• BS1 3BH, Bristol
• BA1 1TG, Bath
• BA20 1EU, Yeovil
• SN1 1BA, Swindon

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution

Mandatory Soft Skills with level of competence, Ownership and accountability

• Excellent communication & interpersonal skills written and oral
• Client relationship management
• Problem solving aptitude
• Ability to Manage Diversity
• Ability to resolve problems
• Ability to translate customer needs
• Should have the ability to coordinate with teams in different geographical locations