Desktop Support Engineer (24/7)

TN United Kingdom; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer to join their dynamic 24/7 support team. This role involves providing top-notch technical support to a diverse workforce, ensuring smooth operations and customer satisfaction. You'll have the chance to work with various devices and technologies while honing your skills in a collaborative environment. With a focus on customer-first service, this position offers a unique opportunity to contribute to redefining travel experiences. If you're passionate about technology and customer service, this is the perfect opportunity to elevate your career!

Benefits

Colleague discounts on flights

Generous Discretionary Profit Share Scheme

Home based night shifts

Qualifications

• Experience resolving issues on various types of devices.
• Strong customer service and time management skills.

Responsibilities

• Take ownership of incidents and service requests from users.
• Perform first-time fixes quickly and effectively.
• Liaise with technical resolver teams for ongoing issues.

Skills

Windows

Active Directory

Office 365

VPN

Networking

Incident Management

Customer Service

Time Management

Knowledge Article Publishing

Tools

ServiceNow

Job description

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Job Title: Desktop Support Engineer

Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel.

This role will have a 24/7 rolling shift pattern including weekends and bank holidays.

As our Desktop Support Engineer, you’ll have access to a wide range of benefits including:

• Colleague discounts on Jet2holidays and Jet2.com flights
• Generous Discretionary Profit Share Scheme
• Home based night shifts

At Jet2.com and Jet2holidays, we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you’ll be doing:

• You’ll take ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels.
• You’ll be expected to quickly and effectively perform known, first-time fixes.
• You’ll liaise with other technical resolver teams and duly escalate any ongoing issues appropriately and professionally.
• You’ll share knowledge of technical fixes with colleagues and other teams.

What you’ll have:

Our Desktop Support Engineer will be a good "all-rounder" with experience of resolving issues on various different types of devices. You’ll also:

• Be used to adhering to good/best practice.
• Have effective triage/workload/time management and great customer service skills.
• Demonstrate strong people skills.
• Have a good working knowledge of Windows, Active Directory, Office 365, VPN, networking and incident management skills.
• Have previous experience in publishing knowledge articles.
• Experience using ServiceNow is preferable.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

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