Desktop Support Engineer

Excis Compliance; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Excis Compliance is hiring a Deskside Support Engineer in Chester. This role focuses on providing on-site technical support for desktops, laptops, and peripherals, including resolving hardware and software issues. Successful candidates will have strong Microsoft Windows and 365 knowledge, effective communication skills, and the ability to work with third-party vendors.

Join a collaborative team that values innovation and provides a supportive environment for professional growth. Competitive compensation is offered.

Qualifications

• Strong knowledge of Microsoft Windows (current and legacy) and Microsoft 365 tools.
• Familiarity with Active Directory and Azure Active Directory.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues across Windows platforms.
• Maintain documentation and manage incidents through ticketing tools.

Skills

Microsoft Windows knowledge

Microsoft 365 proficiency

Interpersonal and communication skills

Experience with ticket management systems

Tools

Remote desktop tools

Active Directory familiarity

Job description

WE’RE HIRING AS A DESKSIDE SUPPORT ENGINEER AT CHESTER!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site‑based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.

• Clients in 190+ countries

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP’s day run smoothly, we put our people—and their users—first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
• Maintain site‑specific documentation and knowledge base articles, collaborate with internal teams and third‑party vendors, and manage incidents through ticketing and remote support tools.

What You Need:

• Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
• Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
• Experience with ticket management systems and remote desktop tools; comfortable working alongside third‑party vendors.
• Flexible, organized, and able to manage time effectively in a dynamic environment.

Why Join Us?:

At Excis, your work matters. You’ll be part of a collaborative, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.