Junior Desktop Support Engineer

Excis Compliance; Farnborough; On-site; GBP 22,000 - 32,000; Full time

Job summary

Excis is seeking a Junior Desktop Support Engineer in the UK to join a dynamic IT team. You will provide first-line technical support for hardware, software, and user devices across enterprise environments, with a focus on delivering excellent end-user service and quick issue resolution.

You will diagnose Windows and macOS issues, support Microsoft 365, configure desktops and peripherals, and follow security policies while documenting incidents in the IT service management system.

Qualifications

• GCSEs including English and Mathematics, plus IT-related qualification.
• A-Levels or Level 3 IT qualification preferred.
• Certifications such as CompTIA A+ or Microsoft Fundamentals are desirable.
• Experience in Windows/macOS, Active Directory and cloud apps is valued.

Responsibilities

• Provide first-line technical support for hardware, software and devices.
• Diagnose and resolve Windows and macOS issues on desktops and laptops.
• Support Microsoft 365 applications and cloud collaboration tools.
• Install, configure and troubleshoot desktops, peripherals, printers and docking stations.
• Manage user accounts and password resets using Active Directory and Entra ID.
• Diagnose hardware components and replace faulty parts as needed.
• Support mobile devices (iOS/Android) and network connectivity basics.
• Record incidents and resolutions in the ITSM system and escalate when required.
• Collaborate with teams to deliver excellent service and meet SLAs.

Skills

Windows & macOS support

Active Directory

Microsoft 365

Hardware diagnostics

Printer & peripherals

TCP/IP networking

Customer service

Communication skills

Education

GCSEs including English & Maths

Two A-Levels or Level 3 BTEC/Diploma in IT

CompTIA A+, Microsoft Fundamentals / Microsoft 365 / Azure Fundamentals

Job description

WE'RE HIRING FOR A JUNIOR DESKTOP SUPPORT ENGINEER IN UK!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive IT Support Engineer L1 to provide first-line technical support, troubleshoot hardware and software issues, and deliver exceptional end-user support across enterprise environments.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Clients in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

• Provide first-line technical support for hardware, software, and workplace technology incidents.
• Diagnose and resolve Windows and macOS desktop and laptop issues.
• Support Microsoft 365 applications and cloud collaboration tools.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, docking stations, and other peripherals.
• Perform user account administration, password resets, and security group management using Active Directory and Entra ID.
• Support PC and Mac hardware diagnostics, including identifying and replacing faulty components such as RAM, storage drives, and power supplies.
• Configure and troubleshoot mobile devices, including iOS and Android corporate phones.
• Perform basic TCP/IP, DNS, Wi-Fi, and network connectivity troubleshooting.
• Maintain endpoint security by supporting antivirus solutions, software patching, and malware remediation.
• Record incidents, service requests, and resolutions accurately within the IT service management system.
• Escalate complex issues to higher support levels while maintaining clear documentation.
• Collaborate with internal teams to deliver excellent customer service and meet service level agreements.
• Follow IT security policies, operational procedures, and standard operating processes.

What You Need:

Education

• Minimum of 5 GCSEs at Grade 4/C or above, including English and Mathematics.
• Two A-Levels or a Level 3 BTEC/Vocational Diploma in Information Technology, Computing, or a related discipline.
• CompTIA A+, Microsoft Fundamentals, Microsoft 365, Azure Fundamentals, or equivalent certifications are highly desirable.

Experience

• 1-2 years of hands-on technical support experience.
• 1-2 years working within an IT Helpdesk, Service Desk, or 1st/2nd Line Support environment.
• Experience supporting enterprise end users in Windows and macOS environments.

Technical Skills

• Strong knowledge of Windows 10/11 and macOS installation, configuration, and troubleshooting.
• Experience supporting Microsoft 365 and Office applications.
• Knowledge of PC and Mac hardware diagnostics and component replacement.
• Experience configuring and troubleshooting printers, scanners, docking stations, and workplace peripherals.
• Basic administration of iOS and Android mobile devices.
• Understanding of TCP/IP, DNS, Wi-Fi, IP addressing, and basic network troubleshooting.
• Experience with Active Directory and Microsoft Entra ID, including user administration and password management.
• Familiarity with endpoint security, antivirus management, malware removal, and software patching.
• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.

Soft Skills

• Excellent customer service and communication skills.
• Strong collaboration and teamwork.
• Ability to communicate effectively in high-pressure situations.
• Adaptable, resilient, and able to manage changing priorities.
• Strong sense of accountability, integrity, and ownership.
• Strategic and logical approach to problem-solving.
• Ability to work independently while contributing to team success.

Preferred Qualifications

• CompTIA A+ Certification.
• Microsoft 365 Fundamentals or Associate Certification.
• Familiarity with ITIL principles and best practices.
• Experience supporting enterprise endpoint environments.

Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to build your career with a global IT services leader committed to innovation and excellence.