IT Deskside Support Engineer

Es Field Delivery Uk Ltd; Yeovil; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical cover

Generous pension scheme

Health cash plan

Job summary

A leading IT support provider is seeking a deskside engineer in Yeovil. This role involves providing onsite technical services, including hardware and software support, fault diagnosis, and managing incidents. Ideal candidates will possess strong IT knowledge, excellent communication skills, and SC security clearance or the ability to obtain it. The position offers access to a flexible benefits package including private medical cover and a generous pension scheme.

Qualifications

• Technical competence in IT support.
• Good written and face-to-face communication skills.
• SC security clearance or ability to achieve it.

Responsibilities

• Diagnose and fix software and system faults.
• Manage incidents and IMAC's in line with SLAs.
• Support and provide technical expertise to projects.
• Update hardware asset records.
• Deploy and configure laptops.

Skills

Technical competence

Good communication skills

Problem-solving skills

Knowledge of Windows OS

PC/Desktop Support knowledge

Job description

We are currently recruiting for customer-focused and enthusiastic deskside engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and face to face communication skills and be willing to collaborate with the wider Global IT support teams.

You will be responsible for onsite technical services based at the customer’s site in Yeovil providing support services including hardware & software break fix and IMAC services ; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

Key Responsibilities

• Software and system fault diagnosis, analysis and fix.
• Case management of Incidents and IMAC’s in line with SLA’s
• Manage / Provide support and technical expertise to projects as directed
• Proactively keeps customer updated with problem status at all times
• Manage incident tickets using Solution Manager
• Support Remote / Home users
• Manage and support VC equipment
• Provide 1 st /2 nd line hardware and software support for laptops
• Updating Hardware Asset records
• Deploying and configuring laptops and migrating user data
• Have SC secuirt clearance or be able to achieve clearance
• PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
• Mobile connectivity (E.g. secureID/MAS/MDM)
• Good knowledge of worksation, desktops & laptops
• Excellent communication and presentation skills

This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others.

Apply now for consideration.

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