Desktop Support Analyst

News Corporation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global media company is seeking a Service Desk professional to deliver effective support to its business users across various networks. This role involves troubleshooting and assisting users in a fast-paced environment, where technical proficiency and customer service skills are essential. The ideal candidate will possess relevant certifications and have the ability to build relationships at all levels within the organization.

Qualifications

• Minimum 12 months of Service Centre experience in a corporate environment.
• Proven experience working with multiple levels of customers, including senior management.
• Desired: Experience in the newspaper or media industry.

Responsibilities

• Provide first and second level support to all News Corp business users globally.
• Troubleshoot and resolve issues on various networks and computer systems onsite or remotely.

Skills

Customer service

Technical translation

Relationship building

Multitasking

Education

Microsoft MCIPT/MCP – Windows 10

ITIL v3/4 Foundation Certificate

Apple ACHDS, ACTC

Job description

The Service Desk role is to provide professional and effective first and second level support to all News Corp business users and departments globally on various networks and computer systems within the organization, onsite or remotely.

Experience:

• Minimum 12 months Service Centre experience in a corporate environment
• Proven experience working directly with multiple levels of customers, including senior management
• Proven experience working with various operating systems such as Windows, OSX, and others
• Desired: Newspaper or media industry experience

Qualifications:

• Microsoft MCIPT/MCP – Windows 10
• ITIL v3/4 Foundation Certificate
• Apple ACHDS, ACTC

Abilities:

• Ability to build effective working relationships at all organizational levels
• Ability to effectively translate technical information and procedures to end-users
• Ability to handle multiple responsibilities and remain productive in fast-paced, time-sensitive environments

Job Category:

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content worldwide. Its businesses span news and information services, book publishing, digital real estate, cable network programming in Australia, and pay-TV distribution in Australia. Headquartered in New York, News Corp operates primarily in the United States, Australia, and the United Kingdom.