Desktop Support Analyst

Marlin Selection Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious global investment and advisory firm is seeking a Help Desk – Desktop Support Analyst I for their London office. This role offers the chance to be the face of the IT team, providing essential support to internal users, troubleshooting technical issues, and ensuring smooth onboarding experiences. Join a collaborative, employee-owned organization committed to client-first service and innovation in technology.

Benefits

Private medical insurance

Wellness incentives

Generous parental leave

Pension scheme

Cycle-to-work scheme

Opportunities for international travel

Qualifications

• 3+ years of professional IT support experience (remote and onsite).
• Experience imaging Windows and macOS systems.
• Technically versatile in troubleshooting various devices.

Responsibilities

• Providing top-tier IT support to employees at all levels.
• Troubleshooting and resolving desktop, mobile, and network issues.
• Managing user accounts and supporting software deployment.

Skills

Customer-focused

Interpersonal skills

Problem-solving

Time management

Team player

Education

Bachelor's degree or equivalent experience in a technical field

Tools

Active Directory

Citrix

Windows

macOS

Job description

Competitive Salary + Comprehensive Benefits

We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.

In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.

What You'll Be Doing:

• Providing top-tier IT support (in-person, phone, remote) to employees at all levels
• Troubleshooting and resolving desktop, mobile, printing, and network issues
• Managing user accounts via Active Directory and working within an enterprise Windows environment
• Supporting software deployment, patching, and security remediation
• Managing hardware assets and supporting onboarding/offboarding procedures
• Collaborating with vendors, contractors, and building management on IT installations
• Working closely with the broader tech team across international locations

You’ll Thrive In This Role If You’re:

• Customer-focused with strong interpersonal and communication skills
• Aself-starterwith solid time management and task ownership abilities
• Anatural problem-solverwith a structured approach to troubleshooting
• Technically versatile — from Windows/macOS to mobile devices and enterprise systems
• Ateam playerwho works well in a hybrid global support environment

Requirements:

• 3+ years of professional IT support experience (remote and onsite)
• Experience imaging Windows and macOS systems
• Proficiency with Active Directory, Citrix, and network troubleshooting
• Familiarity with endpoint management, printing issues, and mobile device support
• Experience managing third-party vendors and technical installations

Preferred:

• Exposure to ITIL practices and enterprise security processes
• Strong analytical and creative problem-solving skills
• Experience with remote and on-call support setups
• Bachelor's degree or equivalent experience in a technical field

Benefits Snapshot:

• Private medical insurance (including vision), dental, and critical illness cover
• Wellness incentives, gym discounts, in-house fitness events
• Generous parental leave and family support programs
• Pension scheme, income protection, and life assurance
• Cycle-to-work scheme, season pass loans, and more
• Opportunities for international travel and career growth

Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.

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