Desktop Support Analyst - 12 month FTC

却潮敘; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider in London is seeking a Desktop Support Analyst for a 12 month FTC. The role involves providing global support for desktop systems, ensuring timely resolution of incidents, and collaborating across teams to enhance customer satisfaction. Candidates should have a strong service orientation and relevant technical skills.

Qualifications

• Experience in Desktop Support (2+ years) preferred.
• Knowledge of ITIL processes is beneficial.
• Ability to lift up to 50lbs required.

Responsibilities

• Perform global support of desktop and laptop systems.
• Resolve incidents via the Incident Management System.
• Collaborate with IT teams to maintain configurations and resolve issues.

Skills

Virtual Desktop Administration

Windows Desktop Administration

Customer Service

Problem-solving abilities

Communication skills

Collaboration

Attention to detail

Education

A+, Network+, Microsoft Certifications

Tools

O365

SCCM

Active Directory

LDAP

ADFS

PKI

Job description

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Desktop Support Analyst - 12 month FTC, London

Client: StoneX

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 629345d7affb

Job Views: 19

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Overview

12 month FTC

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices across five continents, we’re a Fortune-100, Nasdaq-listed provider connecting clients to global markets, focusing on innovation, human connection, and providing world-class products and services to all investors.

At StoneX, we offer the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our digital platforms, comprehensive clearing and execution services, personalized support, and deep industry expertise. Elevate your career and make a significant impact in global finance.

Corporate: Engage in business-critical activities that keep our company running efficiently, including strategic marketing, financial management, human resources, and operational oversight.

Responsibilities

Position Purpose: The primary focus is on global support of desktop and laptop systems, including break/fix service, OS and application loading, configurations, user settings, and administrative duties.

• Collaborate across Business, IT Operations, IT Applications teams to resolve desktop issues, maintain configurations, and keep systems updated.
• Resolve incidents via the Incident Management System, prioritizing and ensuring timely resolution.
• Interface with partner teams to define application purpose, dependencies, standards, testing, and escalation points.
• Follow best practices for desktop support with continuous improvement.
• Perform hardware & software installs, desk moves, and changes as required.
• Troubleshoot and assist users with hardware and application issues.
• Participate in project UAT testing for desktop dependencies.
• Work with IT Leadership to improve customer satisfaction.

Qualifications

Required:

• Virtual Desktop Administration
• Windows Desktop Administration (Win7/10)
• Strong customer service skills
• Experience with Service Desk, Application Support, and infrastructure teams
• Ability to evaluate systems, prioritize, and solve problems
• Excellent communication skills
• Knowledge of laws, regulations, policies
• Ability to read technical manuals
• Work extended hours, including weekends and evenings
• Attention to detail and professionalism under stress
• Effective team collaboration
• Physical ability to lift up to 50lbs

Preferred:

• Experience in Desktop Support (2+ years)
• Financial Services industry experience
• O365, SCCM, Active Directory, LDAP, ADFS, PKI
• Knowledge of security practices across platforms
• ITIL processes

Education/Certifications:

• Certifications such as A+, Network+, Microsoft, Dell, HP, etc.