Desktop Support Analyst - 12 month FTC

StoneX Group Inc.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services firm is seeking a Desktop Support Technician dedicated to enhancing user experience across the organization. This role involves managing desktop systems, resolving issues, and collaborating with various teams. Ideal candidates should possess strong Windows and Virtual Desktop Administration skills, combined with a customer-oriented approach. This is a full-time position requiring on-site attendance, offering an opportunity to contribute to a thriving financial services environment.

Qualifications

• 2+ years of experience in Desktop Support.
• Strong knowledge in Windows and Virtual Desktop Administration.
• Experience in financial services is a plus.

Responsibilities

• Resolve desktop issues and maintain configurations.
• Manage incident resolution via ticketing system.
• Collaborate with IT teams to support users.

Skills

Virtual Desktop Administration

Windows Desktop Administration

Customer Service Orientation

Problem Solving

Time Management

Education

Certificates like A+, Network+, Microsoft

Tools

Microsoft SCCM

O365 Product Suite

Job description

Overview

12 month FTC

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Position Purpose: The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.

Primary Accountabilities/Responsibilities:

• Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates.
• Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets
• Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
• Follow best practices for desktop support with a focus on continuous improvement
• Performs hardware & software installs, desk moves, adds and changes as required.
• Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.
• Collaborate with application project teams by participating in project UAT testing for desktop dependencies
• Work with IT Leadership for continuous improvement of customer satisfaction

Qualifications

To land this role you will need:

• Virtual Desktop Administration
• Windows Desktop Administration (Win7/10)
• Strong customer service and orientation in execution
• Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management
• Evaluate critical systems, prioritize workflow and determine solutions
• Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
• Interpret and apply laws, regulations and policies
• Read and understand technical manuals
• Work for extended time at keyboard/terminal
• Maintain effective working relationships with supervisor and coworkers
• Work flexible hours, including weekends and evenings
• Strong work ethic and emphasis on attention to details.
• Ability to maintain professional demeanor under stress.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.
• Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 50lbs.

What will make you stand out:

• Experience working both independently and, in a team, oriented, collaborative environment is essential
• 2+ years of related experience in Desktop Support.
• Experience in Financial Services Industry a plus
• O365 Product Suite
• Microsoft SCCM
• Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
• General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile
• ITIL Processes and Procedures

Education/Certification:

• Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required

Working environment:

• 5 days on-site