Desktop Engineer

Viqu Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Viqu Limited in London is seeking a Desktop Support Engineer with a strong Mac focus for an initial 3-month contract. You will provide day-to-day desktop support to around 150 users, acting as a key IT contact within the London office.

The role requires good Mac experience, solid IT support foundations, and excellent people skills. Onsite 5 days a week in London is expected, with a fast start and potential for future opportunities.

Qualifications

• Experience supporting Mac environments in a corporate or enterprise setting.
• Strong desktop support background with a customer-focused approach.
• Familiarity with IT ticketing systems and hardware provisioning.

Responsibilities

• Deliver day-to-day desktop support to users, with a Mac focus.
• Triage and resolve tickets via the IT ticketing system.
• Provide face-to-face and walk-up support in the London office.

Skills

Mac experience

Desktop support

Customer service

Windows support

Tools

Entra ID

Cisco

Apple hardware

Job description

Desktop Support Engineer – (Mac Focused)

Location: London – 5 days onsite
Contract: 3 months
IR35: Inside IR35
Start: ASAP

We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.

This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.

The Role

You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.

Technical Environment

The customer operates a predominantly Apple environment:

• 90% Mac / 10% Windows
• macOS and Apple hardware
• Microsoft Entra ID – desirable
• Cisco – desirable
• IT ticketing/service management systems
• User access management
• Hardware provisioning and support

The role will include:

• Providing day-to-day desktop support, with a strong focus on Mac/macOS
• Managing and resolving tickets through the IT ticketing system
• Providing face-to-face and walk-up support
• Managing user access and permissions
• Setting up new users and equipment
• Supporting onboarding and offboarding
• Preparing, configuring and troubleshooting laptops and other hardware
• Dealing with general IT requests and user issues
• Troubleshooting Mac and Windows devices
• Maintaining accurate ticket updates and documentation
• Providing a friendly, professional and responsive service to users
• Supporting senior stakeholders and VIP users when required