Loss Adjustor - Desk Based

Aviva plc; Sheffield; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Bonus

Job summary

Aviva plc in Sheffield is seeking a Desk Based Loss Adjuster to own household claims up to £50,000, coordinating with customers, suppliers and field teams. The role combines technical insight with empathy, ensuring cost-effective reinstatement and high-quality outcomes.

The position supports virtual collaboration with field colleagues, with a starting salary of £34,000–£45,000 and a discretionary bonus. Previous BDMA knowledge is desirable but not essential.

Qualifications

• Exceptional empathy and communication skills.
• In-depth expertise in residential property insurance, loss adjusting, or claims.
• BDMA qualification is desirable.
• Ability to interpret scopes and coordinate multiple stakeholders using photos/video.

Responsibilities

• Manage household claims up to £50,000 from instruction to settlement.
• Coordinate with customers, suppliers, and field colleagues.
• Assess building pathology and reinstatement requirements.

Skills

Empathy and communication skills

Residential property insurance

BDMA qualification

Job description

Desk Based Loss Adjuster

Sheffield

Salary £34,000 - £45,000

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth,we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people’s lives when they need it most.

About the Role

As a Desk based Loss Adjustor, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care.

You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.

Why This Role Matters

This isn’t just about processing claims - it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.

What We’re Looking For

• Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
• In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.
• Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential)
• Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools
• Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers

What You’ll Bring

• A passion for helping people and solving problems
• A proactive, solution-focused mindset
• The confidence to make decisions and stand by them
• A collaborative approach and willingness to share knowledge within a team
• A desire to grow your technical expertise and contribute to a high-performing team

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary£34,000 - £45,000 (dependent on skills, experience, and location)
• Bonus