Administration Receptionist

Northern Care Alliance NHS Foundation Trust; Radcliffe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Dermatology Receptionist/Administration Officer to provide clinic administration and reception support for patients attending dermatology clinics. You will greet patients, record attendance and clinical outcomes in the PAS, and manage the appointment booking process for current and future visits.

The role involves handling telephone queries, maintaining accuracy of documentation, scanning records to the EPR, and collaborating with nurses,

Qualifications

• Greeting patients and recording attendance in PAS.
• Booking appointments and managing future bookings across clinical disciplines.
• Answering telephone queries and messages with confidentiality.
• Maintaining clinic administration and scanning records to the EPR.
• Preparing documentation for clinicians and keeping records up to date.
• Interacting with the public, nursing and medical staff and other Trust teams.

Responsibilities

• Greet patients on arrival and record attendance in PAS.
• Provide appointment booking service for current and future visits.
• Handle telephone inquiries and messages confidentially.
• Maintain clinic administration in PAS and scan records to the EPR.
• Prepare clinician documents and ensure records are up to date.
• Respond to queries and coordinate with staff.

Skills

Reception experience

PAS/EPR familiarity

Telephone handling

Clerical skills

Tools

PAS

EPR system

Job description

The Dermatology Receptionist/Administration Officer will be responsible for providing clinic administration and reception support to patients attending clinic; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the Patient Administration System (PAS).

You will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department, this role may develop into the booking of future appointments into other clinical disciplines (i.e. diagnostic). This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly and out side agency contact service.

• You will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
• You will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
• Integral to the role with be the maintaining of the clinic administration functions on PAS ensuring that they are ‘cashed up’ in a timely and accurate manner at the end of each clinic session. Scanning of patient records to the EPR system.
• Prepare documentation for each clinician and ensuring that these records are accurate and kept up to date.
• Dealing and responding to telephone queries and messages.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Natalie Bevan Job title: Dermatology support manager, Bury services Email address: [e-mail] Telephone number: 0161 206 8186

Chloe Cassidy

Dermatology Support manager, Stockport services

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