Operations Lead, Criminal Justice – Drug & Alcohol Service

Cranstoun; West Malvern; On-site; GBP 33,000 - 41,000; Full time

Job summary

Cranstoun Worcestershire is seeking an Operations Manager for the Worcestershire Drug and Alcohol Service within the Criminal Justice Team. You will lead a team of Key Workers in prison and community settings, supporting staff development, wellbeing, and service performance.

The role requires at least two years' leadership experience, strong communication and organisational skills, and the ability to work with external agencies.

Qualifications

• Minimum two years effective leadership and/or supervisory experience.

Responsibilities

• Line manage a team of Key Workers working in prison and community settings.
• Support staff development and wellbeing, monitor performance and service targets.
• Oversee operational flow, ensure high standards of practice, and respond to incident reviews and audits.

Job description

Cranstoun Worcestershire is seeking an Operations Manager for the Worcestershire Drug and Alcohol Service within the Criminal Justice Team. You will lead a team of Key Workers in prison and community settings, supporting staff development, wellbeing, and service performance.

The role requires at least two years' leadership experience, strong communication and organisational skills, and the ability to work with external agencies.