Deputy Store Manager — Lead Teams, Drive Service & Growth

H&T Group Ltd; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance (30 days)

Private healthcare

Cycle to work scheme

Staff discounts

Incentive schemes

Employee perks portal

Job summary

H&T is seeking a Deputy Store Manager in Leeds to lead a motivated team, deliver personalised service, and drive store performance. You will support the Store Manager, ensure regulatory compliance, and foster an inclusive, high-standard customer experience.

A comprehensive training programme is provided, with flexible hours and pro-rated discretionary bonuses tied to KPIs. The role emphasizes daily leadership, staff development, and maintaining a welcoming in-store environment while achieving

Qualifications

• Supervisory or management experience in a financial services or customer-facing role.
• Excellent verbal and written communication skills.
• Multilingual abilities are a bonus.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

Skills

Leadership

Customer service

Communication

People development

Multilingual (bonus)

Job description

H&T is seeking a Deputy Store Manager in Leeds to lead a motivated team, deliver personalised service, and drive store performance. You will support the Store Manager, ensure regulatory compliance, and foster an inclusive, high-standard customer experience.

A comprehensive training programme is provided, with flexible hours and pro-rated discretionary bonuses tied to KPIs. The role emphasizes daily leadership, staff development, and maintaining a welcoming in-store environment while achieving