Deputy Retail Manager — Lead Team & Inspire Customers

The Works Stores Ltd; Leeds; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks online discounts

Family Friendly Leave

Holiday – 33 days

Job summary

The Works Stores Ltd in Leeds is looking for a Retail Deputy Manager to support the Store Manager in delivering outstanding customer service, driving sales, and maintaining high standards across the store.

You'll lead a small team on shift, oversee stock, merchandising and health and safety, and play a key role in recruitment, training and performance development to ensure a smooth, welcoming shopping experience.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Lead the store team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory experience

Leadership

Communication

Decision making

Organisation

Customer service

Flexible

Retail systems

Recruitment support

Tools

POS systems

Reporting tools

Job description

The Works Stores Ltd in Leeds is looking for a Retail Deputy Manager to support the Store Manager in delivering outstanding customer service, driving sales, and maintaining high standards across the store.

You'll lead a small team on shift, oversee stock, merchandising and health and safety, and play a key role in recruitment, training and performance development to ensure a smooth, welcoming shopping experience.