Deputy Store Manager: Lead Team, Grow Profit & Service

Iceland Food Group; Pontypool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Pontypool is seeking a committed Deputy Manager to collaborate with the Store Manager in maximizing profits and leading the team. Responsibilities include driving team engagement, ensuring compliance with policies, and delivering excellent customer service. The ideal candidate will have a strong background in retail management and a passion for delivering outstanding service. The role offers a supportive work environment along with generous benefits, including discounts and career growth opportunities.

Benefits

15% discount in all Iceland and The Food Warehouse stores

33 days holiday (including Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Long service awards

Option to join a healthcare plan

Grocery Aid for financial support

Clear career pathways with opportunities for development

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Work with the Store Manager to maximise profit.
• Drive team engagement and manage performance.
• Ensure compliance with all cash handling and security policies.
• Deliver the best digital service by implementing processes.
• Lead by example to motivate the team.

Skills

Retail management

Leadership

Communication

Problem-solving

Customer service

Job description

A leading retail company in Pontypool is seeking a committed Deputy Manager to collaborate with the Store Manager in maximizing profits and leading the team. Responsibilities include driving team engagement, ensuring compliance with policies, and delivering excellent customer service. The ideal candidate will have a strong background in retail management and a passion for delivering outstanding service. The role offers a supportive work environment along with generous benefits, including discounts and career growth opportunities.