Deputy Store Manager: Lead People, Performance & Store

Starbucks Coffee Company; Hampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

Starbucks Global Academy

Staff discounts

Employee assistance programme

Job summary

Starbucks Coffee Company in the United Kingdom is looking for a deputy store manager to partner with the store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

You’ll lead from the front on shift, oversee staffing, training and recruitment, monitor KPIs and drive

Qualifications

• Previous experience in leading a team in a dynamic, fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and manage both people and operational priorities.
• Growth mindset with ambition to develop leadership careers within Starbucks.

Responsibilities

• Co-leading the store to achieve financial targets, customer satisfaction scores and operational excellence.
• Owning business areas such as compliance, labour management or local marketing.
• Leading the store leadership team with clear roles and accountability.
• Forecasting staffing needs and participating in recruitment and selection.
• Owning partner training and ensuring required trainings are completed.
• Acting as store manager when required with full operational and partner accountability.
• Monitoring KPIs, analyzing trends and implementing action plans.
• Driving cost control and profitability through resource planning and waste management.
• Ensuring brand and operational standards and health & safety compliance.

Skills

Leadership

People management

Customer service

Retail experience

Job description

Starbucks Coffee Company in the United Kingdom is looking for a deputy store manager to partner with the store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

You’ll lead from the front on shift, oversee staffing, training and recruitment, monitor KPIs and drive