Deputy Store Manager — Lead Operations & People

DR. MARTENS; Little Stanney; Presencial; GBP 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentives

65% off footwear

50% off accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Access to Employee Assistance Program

Descripción de la vacante

Dr. Martens is seeking a Deputy Store Manager for its Oxford Circus location. You will be the right hand to the Store Manager, leading stock, operations and a high-performing team to deliver exceptional customer service and commercial success.

You will role-model DM Way values, coach colleagues, and support long-term strategic objectives while ensuring an engaging in-store experience for every customer.

Responsabilidades

• Own and lead all stock and inventory operations, ensuring exceptional accuracy, availability and stock flow to maximise sales opportunities, minimise loss and support a positive customer experience.
• Create and maintain a highly organised, efficient back-of-house operation that supports high trading volumes, rapid replenishment and operational excellence.
• Drive strong stock discipline across the store, coaching and developing the team on inventory processes, replenishment standards, loss prevention and commercial stock management.
• Act as a keyholder and trusted leader, confidently stepping into full store leadership when required and supporting the wider management team in delivering store performance.
• Partner closely with Store Manager / Regional Manager / Merchandising to ensure stock levels, allocations and merchandising support commercial objectives, promotional activity and customer demand while maintaining brand standards.
• Maintain a visible presence on the shop floor, leading by example in customer service, supporting peak trading periods and ensuring every customer receives an engaging and seamless Dr. Martens experience.
• Drive operational excellence that enables an efficient, well-stocked and customer-focused shopping experience, ensuring product availability never becomes a barrier to conversion.

Conocimientos

Leadership

Stock management

Customer service

Coaching

Descripción del empleo

Dr. Martens is seeking a Deputy Store Manager for its Oxford Circus location. You will be the right hand to the Store Manager, leading stock, operations and a high-performing team to deliver exceptional customer service and commercial success.

You will role-model DM Way values, coach colleagues, and support long-term strategic objectives while ensuring an engaging in-store experience for every customer.