Assistant Store Manager — Lead, Grow & Inspire (Exeter)

DR. MARTENS; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus incentives

65% off footwear

50% off accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Opportunities for growth

Access to virtual GP via RetailTrust

Employee Assistance Programme & Mental

Job summary

Dr. Martens is seeking an Assistant Store Manager for our Exeter store to lead the team and deliver an outstanding service experience. This role focuses on coaching, sales performance, and effective store operations in line with the company’s standards.

You will work closely with the Store Manager and regional teams to drive commercial results while fostering a positive, inclusive working environment and ensuring store health and safety compliance.

Qualifications

• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand.
• Fluency in English at a business level.
• Good IT skills – comfortable using Microsoft Office and POS systems.

Responsibilities

• Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume complete responsibility of the store & team in absence of the Store Manager
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager, Regional Manager and Head Office functions to take commercial decisions for your store in line with our business objectives.

Skills

Coaching

Sales orientation

Team leadership

Customer service

English fluency

Tools

POS systems

Microsoft Office

Job description

Dr. Martens is seeking an Assistant Store Manager for our Exeter store to lead the team and deliver an outstanding service experience. This role focuses on coaching, sales performance, and effective store operations in line with the company’s standards.

You will work closely with the Store Manager and regional teams to drive commercial results while fostering a positive, inclusive working environment and ensuring store health and safety compliance.