Deputy Store Manger - Cheshire Oaks Outlet

Dr. Martens; Ellesmere Port; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus incentives

65% off all footwear

50% off all accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Mental Health Support

Employee Assistance Programme

Job summary

Dr. Martens is seeking a Deputy Store Manager for the Cheshire Oaks Outlet. You will be the right hand to the Store Manager, leading stock, operations, and a high-performing team to deliver exceptional customer experiences and meet commercial targets.

Throughout you will model DM values, drive coaching, and ensure brand standards while supporting strategic objectives and growth across the store’s busy trading periods.

Qualifications

• Experience leading a retail team and driving sales through coaching and development.
• Strong stock management and loss-prevention focus with great organisation.
• Proven ability to deliver exceptional customer service and a seamless in-store experience.

Responsibilities

• Own and lead stock and inventory operations to maximise sales and minimise loss.
• Maintain efficient back-of-house operations for high trading volumes.
• Coach and develop the team on stock processes, replenishment, and merchandising standards.
• Act as a keyholder and support store leadership in performance delivery.
• Collaborate with Store/Regional Merchandising to meet commercial objectives and promotions.
• Maintain a visible shop-floor presence and deliver engaging customer experiences.
• Drive operational excellence to ensure product availability supports conversion.

Skills

Leadership

Stock control

Customer service

People management

Tools

POS systems

Job description

Dr.Martens is a globally recognisable and culturally influential British brand, with over 65 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are looking for a fearless, commercially aware Deputy Store Manager to help lead and inspire the team at our fast paced & exciting Oxford Circus store.

As Deputy Store Manager, you’ll be the right hand to the Store Manager, taking a proactive leadership role in driving commercial success, operational excellence, and team development. You’ll lead from the front, embedding a coaching culture, and ensuring that every customer receives an exceptional and unforgettable experience. You’ll also play a key role in executing long-term strategic objectives and ensuring the continuous growth of Dr.Martens.

At Dr.Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Deputy Store Manager – Cheshire Oaks Outlet

• Own and lead all stock and inventory operations, ensuring exceptional accuracy, availability and stock flow to maximise sales opportunities, minimise loss and support a positive customer experience.
• Create and maintain a highly organised, efficient back-of-house operation that supports high trading volumes, rapid replenishment and operational excellence.
• Drive strong stock discipline across the store, coaching and developing the team on inventory processes, replenishment standards, loss prevention and commercial stock management.
• Act as a keyholder and trusted leader, confidently stepping into full store leadership when required and supporting the wider management team in delivering store performance.
• Partner closely with Store Manager / Regional Manager / Merchandising to ensure stock levels, allocations and merchandising support commercial objectives, promotional activity and customer demand while maintaining brand standards.
• Maintain a visible presence on the shop floor, leading by example in customer service, supporting peak trading periods and ensuring every customer receives an engaging and seamless Dr. Martens experience.
• Drive operational excellence that enables an efficient, well-stocked and customer-focused shopping experience, ensuring product availability never becomes a barrier to conversion.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth
• Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
• Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
• Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
• Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
• Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
• Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results
• Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.