Deputy Store Manager

Sofology; Dundee; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Leadership bonus

30% group staff discount

15% discount for friends & family

Discounts at high street retailers

Job summary

Sofology is seeking a Deputy Store Manager in Dundee to lead the shop floor with energy, drive revenue and deliver a first-class, red carpet experience for every customer. You’ll partner with the Store Manager on operations, coaching the team, and stepping in during absence to maintain standards and store performance.

You’ll use your sales expertise, product knowledge and leadership presence to inspire customers and colleagues alike, set the tone on the floor, and hit KPI targets while upholding

Qualifications

• We require a high performing sales expert with a passion for customer consultation.
• Experience coaching teams to deliver first class service on the shop floor.
• Strong product knowledge to help customers select the right sofa and present design options.

Responsibilities

• Leading by example on the sales floor, delivering an unrivalled experience and driving revenue.
• Use product and styling knowledge to help customers create dream living spaces.
• Showcase products in Sofology style and nurture customer relationships.
• Drive and track key commercial indicators and targets.
• Lead and motivate the team, with real-time coaching and feedback.
• Ensure store standards are maintained to an exceptional level in the manager's absence.

Skills

Sales expertise

Coaching skills

Product knowledge

Customer consultation

Lead by example

Job description

## Your new role**Your new role...**Sofology is way more than just a sofa... The sofa sits at the heart of the home, and we know how much that means to our customers. Choosing the perfect sofa is a big decision, which is why as a Deputy Store Manager, your primary focus will be leading from the front on the retail floor. This role is about driving exceptional sales and customer experience, whilst also stepping up to manage store operations on the Store Manager's days off.So whether it's about style, comfort, or hitting your key indicators, you’ll use your passion for product, sales expertise, and coaching skills to ensure there'll be no ifs or buts when it comes to you and your team delivering a first class, red carpet experience, every single time.**A day in the life of...**As a Deputy Store Manager, you'll spend most of your time active on the shop floor! Here are just a few of the things you'll be getting up to...* Leading by example on the sales floor, delivering an unrivalled experience to every customer, driving revenue and achieving targets* Utilising your product and styling knowledge to partner with customers to bring their dream living spaces to life* Showcasing our fantastic products in true Sofology style* Understanding the world of design and style so you can help our customers make the right sofa choice for them* Driving and tracking key commercial indicators* Leading and motivating your team, all day, everyday* Assessing individual performance through shop floor observation to provide real time sales coaching and feedback* Ensuring an exceptional customer experience is maintained at all times by keeping the store standards to an exception level, in line with our store format guidelines.* Leading store operations and managing colleague performance and productivity in the Store Manager's absence**In an ideal world...**You are a high performing sales expert who completely thrives on the shop floor, loves achieving commercial targets, and has a real passion for customer consultation. We are looking for someone who leads by example, holds exciting morning meetings that kickstart the day the right way, and takes pride in stepping up to manage the store when needed.We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology!**Pay & Perks...*** Great basic salary with generous, uncapped leadership bonus* Plenty of opportunities to learn & grow* 30% discount across the Group, plus 15% for your friends and family* Access to discounts at 100’s of high street retailers.* Mental, physical and financial support (EAP)* Enhanced maternity & adoption pay* Spend up to £1,000 at Currys / PC World and spread the cost through your net salary.* Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend* A contributory health scheme, flu vaccines, access to a Doctor and private health check* Income protection, bereavement and life assurance - you can count on us to be there when it matters* Holiday buy back scheme (5 days)* Okay, so the list just goes on, but here’s a few more.... Sharesave, volunteer days and a cycle to work scheme!**A little bit about Sofology...**We're a fun place to be and we know our people are priceless. We're proud of our Sofologists, who are dedicated to delivering a seamless, high touch experience from browsing to buying and beyond. We believe in building an ambitious and courageous environment where everyone can bring their true selves to work, because we know that diverse backgrounds and unique perspectives make us stronger. We never settle for second best, continuously striving for more while crafting an unrivalled sofa experience that leaves both our customers and teams in awe.We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.Sofology