Deputy Store Manager - Lead, Coach & Elevate Store Performance

B&M Retail; Tonbridge; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

Colleague portal access

Job summary

B&M Retail in Tonbridge is looking for a Deputy Store Manager to support a high-performing store, drive sales and uphold exceptional standards on the shop floor.

You’ll lead by example, coach your team, and step in for the Store Manager in their absence, with flexibility across days, evenings, weekends and bank holidays.

This hands-on leadership role offers clear progression to Store Manager and a benefits package including staff discounts and access to our colleague portal.

Qualifications

• Experience in fast-paced retail or high-turnover environments.
• Ability to lead and motivate a team.
• Strong focus on customer service and store standards.

Responsibilities

• Support the Store Manager to drive sales and performance.
• Lead on the shop floor and set the example for the team.
• Take ownership of store operations in the Store Manager's absence.
• Coach and motivate the team to deliver exceptional service.
• Identify opportunities to improve KPI performance.

Skills

Retail leadership

Team coaching

Customer experience

High standards

Hands-on leadership

Job description

B&M Retail in Tonbridge is looking for a Deputy Store Manager to support a high-performing store, drive sales and uphold exceptional standards on the shop floor.

You’ll lead by example, coach your team, and step in for the Store Manager in their absence, with flexibility across days, evenings, weekends and bank holidays.

This hands-on leadership role offers clear progression to Store Manager and a benefits package including staff discounts and access to our colleague portal.