Deputy Shop Manager

Dorothy House; Trowbridge; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discretionary bonus

23 days leave + bank holidays

Pension with Life Assurance

Colleague discount

Mileage allowance

Mindful Employer Plus

Job summary

Dorothy House Hospice Care is seeking a Deputy Shop Manager for the Wicker Hill Store in Trowbridge. This part‑time role (13.5 hours per week, Saturdays and Sundays) offers £12.83 per hour plus an annual bonus.

You will work with the Shop Manager to run a busy charity shop, create a welcoming environment for customers and donors, support and motivate volunteers, and help with recruitment and training. No retail or charity experience is required, just a passion for people and a readiness to learn.

Qualifications

• Demonstrates a good standard of Maths and English.
• Is an excellent team player with a passion for people skills.
• Demonstrates good prioritisation and organisational skills.
• Positive, energetic and customer focused approach.

Responsibilities

• Supporting the Shop Manager in the day-to-day running of the shop and creating a warm, welcoming environment for customers and donors.
• Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience.
• Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience.
• Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported.
• Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation.
• Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop.
• Supporting the recruitment and onboarding of new volunteers.

Skills

Maths

English

Teamwork

Prioritisation

Organisational skills

Customer focus

Job description

DEPUTY SHOP MANAGER | £12.83 per hour + annual bonus

Part time: 13.5 hours per week working Saturdays and Sundays
Location: Trowbridge (Wicker Hill Store)

WHY THIS ROLE?

Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.

As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community.

We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, some of our benefits include:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 55p per mile for work travel.
• Mindful Employer Plus Charter - offering access to impartial, confidential support

WHAT WILL THE ROLE INVOLVE?

• Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
• Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
• Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
• Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
• Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
• Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
• Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
• Supporting the recruitment and onboarding of new volunteers

See our full detailed Job Description on our website for more information.

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Demonstrates a good standard of Maths and English
• Is an excellent team player with a passion for people skills
• Demonstrates good prioritisation and organisational skills
• Demonstrates a positive, energetic and customer focused approach

Desirable requirements:

• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle