Deputy Shop Manager

SeeMe Hired Ltd; Tudhoe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual Wellbeing Day off

Employee Assistance Programme (free‑ad

Cycle to Work scheme

Free Specsavers eye care vouchers

Option to buy and sell annual leave

Health cash plan (silver and gold)

Job summary

Guild Care is opening a brand-new charity shop in Newhaven and seeks a Deputy Shop Manager to support the Shop Manager, cover holidays, and help drive sales. The role requires leadership of volunteers, maintaining high standards, and delivering excellent customer service in a fast-paced retail environment.

You will supervise a team, manage stock and banking procedures, and participate in meetings and training. Weekend availability and a proactive, customer-focused approach are essential.

Qualifications

• Retail management experience
• Operational and organisational skills
• People management
• Able to work weekends
• Retail experience

Responsibilities

• Deputise for the Shop Manager and provide full holiday cover
• Assist in achieving income targets and maximising sales
• Help manage stock control, processing donations, and shop presentation
• Ensure accurate financial procedures including banking and cash handling
• Supervise, support, and motivate a team of volunteers
• Uphold excellent standards of customer service and shop cleanliness
• Attend relevant meetings and training as required
• Liaise with Furniture Scheme Manager for logistics of stock transfers and opening new shop in Newhaven

Skills

Retail management

Staff management

Customer service

Stock control

Cash handling

Volunteer management

Team leadership

Weekend availability

Tools

POS system

Job description

As Deputy Manager - 35 hours F/T, you'll play a key part in supporting the Shop Manager to ensure the smooth daily operations and profitability of this amazing superstore. You'll also be the go-to person during the manager's absence and will be expected to provide full holiday cover, including weekend hours, when required. You'll assist in meeting sales targets, maintaining high visual and operational standards, supporting volunteers, and delivering outstanding customer service. This role also plays a crucial part in raising money for the amazing work that Guild Care do in the community.

• Deputise for the Shop Manager and provide full holiday cover
• Assist in achieving income targets and maximising sales
• Help manage stock control, processing donations, and shop presentation
• Ensure accurate financial procedures including banking and cash handling
• Supervise, support, and motivate a team of dedicated volunteers
• Uphold excellent standards of customer service and shop cleanliness
• Attend relevant meetings and training as required
• Liaise with Furniture Scheme Manager for logistics of stock transfers
  Guild Care is opening a brand-new charity shop in Newhaven and we're looking for an experienced, motivated and passionate Deputy Shop Managers to help launch our newest venture.
• Are you passionate about retail and making a difference in your local community?
• Have you got previous staff management experience?
• Do you have an outgoing personality who gives outstanding customer service every time?
• Guild Care are seeking Deputy Managers to support the day-to-day running of our newest, fast-paced, busy charity shops in Newhaven. This is a fantastic opportunity to step into a leadership role and support a great cause while developing your retail and management skills. In this role, every day is different and your creativity, keen eye for detail and adaptability will really make a difference in people's lives.
• Retail management experience
• Operational and Organisational skills
• People Management
• Able to work weekends
• Retail experience

Desired criteria

• Pricing
• Charity store experience
• Managing volunteers

At Guild Care, we believe in putting people first-our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you're passionate about making a difference and share our values, we'd love to hear from you.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off
• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
• Cycle to Work scheme
• Free Specsavers eye care vouchers
• Option to buy and sell annual leave
• Health cash plan (silver and gold)