Deputy Service Manager - Respiratory

NHS; Nottingham; Hybrid; GBP 29,000 - 37,000; Full time

Job summary

An established healthcare provider is seeking a proactive Deputy Service Manager to enhance patient care through effective management and innovative solutions. This full-time role involves overseeing administrative teams and supporting key projects within the Respiratory department. The ideal candidate will possess strong communication and leadership skills, with a commitment to personal development and a passion for delivering high-quality healthcare. Join a diverse team dedicated to making a positive impact on the community and enjoy a fulfilling career with numerous growth opportunities.

Qualifications

• Experience at management level including project management and HR management.
• Evidence of achieving challenging targets in an administrative role.

Responsibilities

• Support management of RTT pathways and admin teams for quality service.
• Manage multiple demands from various areas while ensuring stakeholder needs.

Skills

Management Skills

Communication Skills

Project Management

Conflict Management

Time Management

Education

Undergraduate Degree or Equivalent Experience

Tools

Careflow

Qlik Sense

DrDoctor

Outlook

Excel

Job description

Job summary

Deputy Service Manager - Band 5 - Permanent

(Monday-Friday, Flexible hours between 0800-17.00 with the option to WFH 1-2 days per week).

An opportunity has arisen in the Respiratory for a full time Deputy Service Manager to join our department.

We are looking for a confident, well-motivated, pro-active individual to support the delivery of some key projects, both strategically and operationally.

The administration team consists of a variety of administration roles, providing a high-quality administration service to both patient and clinical teams.

We have a management team that is supportive, innovative and proactive in ensuring we provide a high-quality service.

We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Main duties of the job

The successful candidate will support the Speciality General, Manager, Associate Speciality Manager and Service Managers to manage the services and achieve the best patient care at City Campus. The post holder will be responsible for management of RTT pathways and admin teams to ensure a high quality and efficient administrative service is provided.

The post holder will also have line management responsibility alongside the other Respiratory Deputy Service Manager for the administration team.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-6988218

Job locations

Nottingham City Hospital

Hucknall Road

Nottingham

NG5 1PB

Job description Job responsibilities

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working closely with the Respiratory Management team, you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.

You will have experience in both leading and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.

The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines, working flexibly as required across all NUH campuses.

It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Outlook and Excel.

Job description Job responsibilities

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working closely with the Respiratory Management team, you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.

You will have experience in both leading and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.

The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines, working flexibly as required across all NUH campuses.

It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Outlook and Excel.

Person Specification Training and Qualifications Essential

• Undergraduate degree or equivalent experience
• Evidence of commitment to ongoing learning and personal development

Experience Essential

• Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
• Evidence of having achieved challenging targets
• Relevant practical experience in an administrative role

Desirable

• Experience in healthcare
• Experience of using healthcare IT systems

Communication and relationship skills Essential

• Effective communication skills
• Ability to influence and motivate staff to deliver challenging targets
• Ability to present data and write reports
• Ability to supervise a team
• Ability to manage conflict
• Able to build strong durable working relationships
• Evidence of strong working relationships within multi-disciplinary teams
• Proven record of planning, organisation and administration skills.

Analytical and Judgement Skills Essential

• Excellent problem solving skills, using team when appropriate
• Evidence of being business focused
• Sensitive to clinical and political demands
• Innovative thinker with the ability to cut through barriers with change
• Able to demonstrate good prioritisation skills
• Able to demonstrate a pro-active approach to work/problem solving
• Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
• Understand limits of own responsibilities

Planning and Organisational Skills Essential

• Ability to work under pressure and to tight deadlines using own initiative and sound judgement
• Ability to demonstrate innovative and forward thinking approach

Physical Skills Essential

• Well-developed IT skills to manage and report on complex performance management information systems

Person Specification Training and Qualifications Essential

• Undergraduate degree or equivalent experience
• Evidence of commitment to ongoing learning and personal development

Experience Essential

• Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
• Evidence of having achieved challenging targets
• Relevant practical experience in an administrative role

Desirable

• Experience in healthcare
• Experience of using healthcare IT systems

Communication and relationship skills Essential

• Effective communication skills
• Ability to influence and motivate staff to deliver challenging targets
• Ability to present data and write reports
• Ability to supervise a team
• Ability to manage conflict
• Able to build strong durable working relationships
• Evidence of strong working relationships within multi-disciplinary teams
• Proven record of planning, organisation and administration skills.

Analytical and Judgement Skills Essential

• Excellent problem solving skills, using team when appropriate
• Evidence of being business focused
• Sensitive to clinical and political demands
• Innovative thinker with the ability to cut through barriers with change
• Able to demonstrate good prioritisation skills
• Able to demonstrate a pro-active approach to work/problem solving
• Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
• Understand limits of own responsibilities

Planning and Organisational Skills Essential

• Ability to work under pressure and to tight deadlines using own initiative and sound judgement
• Ability to demonstrate innovative and forward thinking approach

Physical Skills Essential

• Well-developed IT skills to manage and report on complex performance management information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham City Hospital

Hucknall Road

Nottingham

NG5 1PB

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham City Hospital

Hucknall Road

Nottingham

NG5 1PB

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)