Deputy Operations Manager

Acrisure UK Retail Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Deputy Operations Manager in London, where you'll drive process excellence and lead operational performance. This role combines technical expertise with leadership, allowing you to make a significant impact across the business. You'll manage client relationships, oversee critical workflows, and contribute to operational strategy. With a commitment to equality, diversity, and inclusion, this innovative firm invests in its people through tailored learning programs and professional development resources. If you're proactive and solutions-driven, this is the perfect opportunity for you.

Benefits

Professional Development Resources

Coaching and Mentoring

Tailored Learning Programs

Diversity and Inclusion Initiatives

Qualifications

• Strong background in insurance operations and broking systems.
• Ability to lead processes, people, and client relationships.

Responsibilities

• Lead contract setup, bordereaux processing, and binder maintenance.
• Act as the primary operations point of contact for a major client.
• Design and evolve operational reporting and analyse performance trends.

Skills

Insurance Operations

Brokering Systems

Data Analysis

Leadership

Client Relationship Management

Job description

About the team and the job:

Join our London Operations Team as Deputy Operations Manager, where you'll drive process excellence, power key client delivery, and lead operational performance across critical workflows. You'll combine technical expertise with leadership responsibility, making a real impact across our business.

How you'll contribute:

Own Core Operations:

• Lead contract setup, bordereaux processing, binder maintenance, and Quota Share configurations in line with binder terms.
• Deliver seamless, accurate data uploads and manage premium flows across systems, always within SLA targets.
• Take ownership of quarterly accounting activities linked to Quota Share agreements.

Be the Client Champion:

• Act as the primary operations point of contact for a major client — managing updates, resolving challenges, and driving service excellence.
• Build strong, trusted relationships through clear, proactive communication.

Drive Reporting & Insights:

• Design, run, and evolve operational reporting — from written vs. paid statistics to ledger performance and SLA dashboards.
• Analyse performance trends and propose data-driven improvements to senior leadership.

Expand & Lead:

• Grow your oversight to include IBA and Claims workflows, broadening your leadership footprint.
• Collaborate cross-functionally to streamline processes and deliver outstanding end-to-end client service.
• Contribute to operational strategy and continuous improvement initiatives

Requirements:

• Experience: Strong background in insurance operations, broking systems, and bordereaux/binder management.
• Leadership: Ability to lead processes, people, and client relationships with authority and empathy.
• Technical Skills: Skilled in reporting, data analysis, and operational system usage.
• Mindset: Proactive, detail-obsessed, solutions-driven, and client-focused.

About Us

Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value. Acrisure London Wholesale capabilities cover all aspects of placement facilitation, namely open market, delegated authorities, MGAs and facultative reinsurance.

Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high quality insurance and risk management services and solutions. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. Beyond growth, Acrisure's dedication to its highly unique business model, ownership structure and entrepreneurial culture, has put us on the envious path of being the largest, most successful privately held insurance brokerage in the industry.

Our Ethos

Acrisure prides itself in achieving greatness through its people. We are a flat structure organisation that see the person behind the position. It's up to you to shape your career but we provide you with every tool that we can to help you get there.

We believe teams and solutions are made stronger through different perspectives, which is why we're committed to a culture of equality, diversity and inclusion.

At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organisation. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.