Deputy Manager: Lead Team & Customer Experience

Tenpin; Telford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Industry bonus

33 days holiday

Maternity/Paternity/Adoption leave

Tenpin Treats discounts/Best Doctors

Free bowling for family

Free food on shift

Medicash

Employee Assistance Programme

Free counselling

Life assurance 4x salary

Birthday off

Long service awards

Job summary

Tenpin in the United Kingdom seeks a Deputy Manager to lead daily centre operations, foster a customer-focused culture, and drive sales and profits. You will support the General Manager, develop the team, and ensure adherence to company policies.

The role requires at least 1 year of management experience in leisure, hospitality or retail, and a passion for delivering outstanding customer service. A proactive, engaging leader with a track record of team development is essential.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

People development

Ambition to progress

Job description

Tenpin in the United Kingdom seeks a Deputy Manager to lead daily centre operations, foster a customer-focused culture, and drive sales and profits. You will support the General Manager, develop the team, and ensure adherence to company policies.

The role requires at least 1 year of management experience in leisure, hospitality or retail, and a passion for delivering outstanding customer service. A proactive, engaging leader with a track record of team development is essential.