Deputy Manager — Fun Leisure Center | Growth & Bonus

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

33 days holiday

Enhanced parental leave

Free bowling for family & friends

Free food during shifts

Medicash

Employee assistance programme

Life assurance 4x salary

Birthday off

Long service awards

Job summary

Tenpin Ltd is seeking a Deputy Manager to lead daily centre operations and drive a customer-focused culture. You will support the General Manager with team development and sales targets, ensuring smooth running and adherence to policies.

The role emphasizes leading by example, motivating a large team, and maintaining high standards of service to deliver a fun, welcoming environment for customers and staff alike.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager, and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

People development

Ambition and progression

Job description

Tenpin Ltd is seeking a Deputy Manager to lead daily centre operations and drive a customer-focused culture. You will support the General Manager with team development and sales targets, ensuring smooth running and adherence to policies.

The role emphasizes leading by example, motivating a large team, and maintaining high standards of service to deliver a fun, welcoming environment for customers and staff alike.