Centre Operations & Team Growth Lead

Tenpin Ltd (part of Ten Entertainment Ltd); Kingston upon Thames; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

33 days holiday

Maternity/paternity/adoption leave

Tenpin discounts

Free bowling

Free food

Medicash

Employee Assistance

Counselling

Life assurance

Birthday off

Long Service Awards

Job summary

Tenpin is seeking a Deputy Manager to create a fun environment for customers and team while meeting centre objectives. You will support the General Manager with daily operations, team development, and driving sales and profits.

Key requirements include at least one year of management experience in leisure or retail, a passion for customer service, and the ability to lead large teams. Tenpin offers a comprehensive benefits package and opportunities for career progression.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service excellence

Lead and develop teams

Ambitious and eager

Patient and enthusiastic

Job description

Tenpin is seeking a Deputy Manager to create a fun environment for customers and team while meeting centre objectives. You will support the General Manager with daily operations, team development, and driving sales and profits.

Key requirements include at least one year of management experience in leisure or retail, a passion for customer service, and the ability to lead large teams. Tenpin offers a comprehensive benefits package and opportunities for career progression.