Deputy Manager: Inspire Teams & Drive Fun Experiences

Tenpin Ltd (part of Ten Entertainment Ltd); West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Industry bonus scheme

33 days holiday

Enhanced maternity/paternity/adoption

Tenpin Treats – retailer discounts

Free bowling for family & friends

Free food (when working 6+ hours)

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Deputy Manager to oversee daily operations in a busy leisure centre and to foster a fun, customer-focused environment for guests and staff.

You will support the General Manager, lead large teams, drive sales and ensure KPIs are met, while maintaining adherence to policies and procedures. A passion for exceptional service and leadership capability is essential.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience leading and developing large teams.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture for guests and staff.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.
• Ensure compliance with company policies and procedures.

Skills

Management experience

Customer service

Team leadership

People development

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Deputy Manager to oversee daily operations in a busy leisure centre and to foster a fun, customer-focused environment for guests and staff.

You will support the General Manager, lead large teams, drive sales and ensure KPIs are met, while maintaining adherence to policies and procedures. A passion for exceptional service and leadership capability is essential.