Deputy Manager

Tenpin Ltd (part of Ten Entertainment Ltd); Kingston upon Thames; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

33 days holiday

Maternity/paternity/adoption leave

Tenpin discounts

Free bowling

Free food

Medicash

Employee Assistance

Counselling

Life assurance

Birthday off

Long Service Awards

Job summary

Tenpin is seeking a Deputy Manager to create a fun environment for customers and team while meeting centre objectives. You will support the General Manager with daily operations, team development, and driving sales and profits.

Key requirements include at least one year of management experience in leisure or retail, a passion for customer service, and the ability to lead large teams. Tenpin offers a comprehensive benefits package and opportunities for career progression.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Have experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Responsibilities

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service excellence

Lead and develop teams

Ambitious and eager

Patient and enthusiastic

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

Duties

As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.