Deputy Manager

Iceland; Runcorn; On-site; GBP 25,000 - 35,000; Full time

Job summary

Iceland, recognized as one of the Best Big Companies to Work For, is seeking a passionate Deputy Manager. In this role, you'll collaborate with the Store Manager to drive sales and lead a dedicated team. Embrace a culture focused on customer service and operational excellence within a supportive environment offering various career development opportunities.

Benefits

15% discount at all Iceland and The Food Warehouse stores

33 days holiday (including Bank Holidays)

Christmas vouchers, increasing with length of service

Clear career development pathways

Option to join a healthcare plan

Grocery Aid for free and confidential support

Qualifications

• Proven experience in retail management.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Maximise profit and lead the team in daily operations.
• Ensure excellent product availability and cost control.
• Conduct daily store walks focusing on customer experience.

Skills

Leadership

Customer Focus

Communication

Problem Solving

Decision Making

Team Management

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager, you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver seamless operations, and ensure the store's success.

Key Responsibilities include:

1. Participate actively in all aspects of store performance, reviewing sales, operations, and digital metrics weekly to identify priorities and drive improvements.
2. Focus on delivering excellent product availability and cost control through effective processes.
3. Create a culture of "sell a £, save a £" to maximise sales and profit.
4. Achieve all set KPIs.

Job Opportunities:

• Support the Store Manager with Talking Shop initiatives and collaborate effectively with the Talking Shop representative.
• Drive team engagement through effective communication, appreciation, and respect for all team members.
• Foster an inclusive environment where everyone can perform at their best.
• Proactively upskill the team using available resources, development options, and on-the-job coaching to grow talent and capabilities.
• Manage the team effectively using performance management processes and ongoing feedback.

Doing the Right Processes and Doing Them Right:

• Conduct daily store walks to focus on customer experience and take appropriate actions.
• Model a proactive approach to customer service both in-store and at the doorstep.
• Ensure all cash handling and security policies are fully implemented.
• Deliver excellent digital service by implementing all "One Best Way" processes through the team.
• Ensure full legal compliance to minimise risks.
• Implement all health and safety policies to keep teams and customers safe.

Leadership:

• Lead by example to motivate the team and provide excellent customer service.
• Maintain approachability and respectfulness towards customers and colleagues.
• Work with enthusiasm and actively reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for store operations, colleagues, and customers in the absence of the Store Manager.
• Communicate effectively through regular conversations and active listening.
• Plan and prioritise key tasks and activities in advance.
• Set the team’s pace by being hands-on and delivering a great store environment.
• Make sound decisions to solve problems for the store.
• Coach team members with targeted questions to enhance performance.
• Delegate tasks appropriately to team members.
• Motivate the team to uphold operational standards consistently.

Required Skills & Experience:

• Proven experience in retail management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making skills.
• Flexibility to work across different store locations.

What We Offer:

• 15% discount at all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers, increasing with length of service.
• Refer a Friend scheme.
• Christmas savings schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential support.
• Clear career development pathways.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not include bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 18/06/2025 by TN United Kingdom