Deputy Manager

The Royal, Heysham; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Salary negotiable dependent on exp.

Wages access via Stream (early wage)

28 days annual leave (rising to 33)

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Training programmes

Engaging & supportive work environment

Job summary

The Royal, Heysham in Lancaster area is seeking a Deputy Manager who can drive excellence in guest service and business operations. You will work alongside the General Manager to ensure smooth daily hospitality, and you will deputise in their absence, maintaining a high standard of service across all areas.

You must be proactive, a strong communicator, and comfortable in a hands-on leadership role within a busy, food-led operation.

Qualifications

• Experience in a busy, food-led operation is essential.
• Strong communication and proactive mindset are required.
• Ability to lead and develop a team and manage shifts effectively.

Responsibilities

• Work with the GM to deliver hospitality and deputise in their absence.
• Oversee rota control and payroll budgets within targets.
• Take responsibility for business operations during shifts.
• Develop and coach team members to improve service quality.
• Be the point of contact for management issues.

Skills

Leadership

Communication

People management

Job description

Are you looking for the next step in your career?

We’re searching for a Deputy Manager with a passion for people and head for business to be the second in command of our busy Inn.

Your day to day;

• Working alongside the GM to deliver fantastic hospitality and deputising in their absence
• Overseeing the control of rotas
• Managing payroll budgets in line with agreed targets
• Taking responsibility for all of the business operations when you are on shift
• Managing and developing the skills of your team
• Being the point of call for any management issues
• When needed, being hands on with food service, room reservations and looking after guests

Who are we looking for?

You will need to be proactive and a good communicator and ensure the smooth running of the business.

Deputy Manager is a key part of our leadership team but you will also need to be comfortable with rolling up your sleeves and getting involved with service.

We need someone with previous experience of working within a busy, food-led operation – exposure to supervisory or management duties is essential.

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment