Deputy Manager

Rohan Designs; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor retail company in Cambridge is seeking a Deputy Manager to enhance service quality and exceed sales targets. The ideal candidate will have strong retail management skills, outstanding customer service abilities, and be passionate about outdoor adventures. Responsibilities include supporting the shop manager, engaging team performance, and delivering excellent customer experiences. The position offers a competitive package including discounts and training opportunities.

Benefits

Structured training sales and management training

Access to in-house e-learning modules

Clothing allowance

50% discount on clothing

Staff Partnership programme

Contributions to a Pension scheme

Life cover based on salary

Sales bonus scheme

Employee Assistance Scheme

Qualifications

• Excellent Retail Management skills gained within a retail environment.
• Ideally experience in the outdoor industry.
• Passion for outdoor travel adventure.

Responsibilities

• Support the manager in all areas of the store management.
• Engage the team to drive shop performance.
• Assist customers in selection and purchase of merchandise.
• Organise store rotas and covering shifts.
• Train and motivate sales staff.
• Organise store merchandise standards.

Skills

Exceptional customer service skills

Excellent organisational skills

Attention to detail

Effective verbal and written communication skills

Ability to challenge others

Training and delegation skills

Time Management Skills

Job description

Are you ready for your next Retail adventure? If you have a passion for excellent customer service and love selling clothing within the outdoors industry, then this is the job for you!

We are looking for a Deputy Manager to drive forward the quality service we continue to provide in Cambridge.

Who are we looking for?

To fulfil this exciting role you will possess excellent Retail Management skills, which you will have gained within a retail environment, ideally within the outdoor industry.

You will also have the following qualities:

• Exceptional customer service skills
• Excellent organisational skills
• Attention to detail
• Effective verbal and written communication skills
• Ability to challenge others to improve their performance
• Skills to train and delegate effectively
• Time Management Skills
• Ideally you will have a passion for outdoor travel adventure.

About the role

The ideal candidate will use their past experiences to support the manager in all areas of the store management, engage the shop team in driving all aspects of the shop performance whilst maintaining our reputation for outstanding quality and customer service.

Main duties of the role consist of assisting the shop manager to:

• Reach and exceed sales targets through assisting customers in the selection and purchase of merchandise.
• Organise and implement store rotas and covering shifts and holidays thorough effective staff management.
• Train and motivate sales staff on selling procedures to achieve sales goals
• Organise the store merchandise standards and restocking merchandise to improve commerciality
• Nurture a thirst for high levels of product knowledge within an outdoor retailer and a passion for sharing that knowledge.

What's in it for you?

Having been retailing in the UK for over 40 years in the outdoor industry, we are able to offer an excellent pay and benefits package. Plus all of this:

• Structured training sales and management training
• Access to in-house e-learning modules
• Clothing allowance
• 50% discount on our clothing
• Staff Partnership programme
• Contributions to a Pension scheme
• Life cover based on salary
• Sales bonus scheme
• Employee Assistance Scheme

About the company

We make gear to keep you protected and comfortable in the world's wildest places. From performance clothing to shoes and luggage we have created a range that is all you need and nothing you don't. From our original and iconic “bags” to our latest innovations everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire fifty years ago. That is what still make us unique.

We just make gear that delights our customers and delivers on our promise.

How to apply

To apply for the role of Deputy Manager, please click on the Apply button and follow the short application procedure