Deputy General Manager - Brand New Opening!

Forrest Road; Easter Howgate; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount 25%–50%

Employee Assistance Programme

Extra annual leave

Job summary

Signature Group is a leading hospitality employer in Scotland, operating 21 venues including Cold Town House, Paramount, Badger & Co, The Spiritualist and more. With 650+ colleagues, we invest in people through development programmes and foster a work-life balance with flexible shifts and extra annual leave.

We offer opportunities across front-of-house, kitchen and management, alongside a culture that values Excellence, Leadership, Inclusion, Accountability, Caring and Fun.

Qualifications

• Excellent communication and customer service skills.
• Able to multitask and stay organised in a busy service.
• Teamwork and problem-solving mindset.

Responsibilities

• Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
• Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
• Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Job description

25% - 50% Staff Discount in ALL Signature Venues for food and drink

An extra day's holiday for your birthday

Industry Leading Development Programmes

Employee Assistance Programme

Join Signature Group – We Serve Happiness

At Signature Group, we’re passionate about delivering exceptional hospitality experiences across Scotland. Since 2003, we’ve grown into a leading hospitality group with over 20 unique venues, including stylish bars, award-winning restaurants, boutique hotels and even our own brewery. Our portfolio includes well-loved spots such as Kyloe Gourmet Steak Restaurant, Cold Town House, and The Spiritualist in both Glasgow and Aberdeen.

With a team of over 650 dedicated professionals, we believe in investing in our people. Our tailored development programmes support career growth from entry level roles to senior management in both front and back of house enviroments. We prioritise work-life balance, offering additional annual leave, flexible shifts patterns and a culture that values and rewards dedication.

Our commitment to excellence extends to our workplace culture, earning us a spot on The Sunday Times Best Places to Work list in 2024. Whether you’re an aspiring chef, bartender, or manager, Signature Group offers an exciting and rewarding career path.

At Signature, we believe in serving happiness in everything we do. We challenge the norm in hospitality and want to help create an industry where people want to work and can have a successful career. Our core values—Excellence, Leadership, Inclusion, Accountability, Caring, and Fun—guide us in creating a workplace that is both fulfilling and inspiring.

If that sounds good, then we’d love to speak to you!

• Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
• Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
• Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Required Skills

• Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
• Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
• Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
• Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
• Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.