Assistant Manager

Signature Pub Group Ltd.; Bridge of Allan; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount 25%–50% on F&B

Employee Assistance Programme

Extra annual leave days

Job summary

Signature Pub Group Ltd. is seeking an Assistant Manager to support daily operations, lead customer service excellence, and supervise staff across multiple venues in Scotland.

This role focuses on maintaining high service standards while coordinating inventory, training, and compliance. The successful candidate will oversee day-to-day operations, mentor a team, manage stock levels, and ensure health and safety policies are followed, contributing to a positive and efficient work environment

Responsibilities

• Customer service excellence – handle queries, resolve complaints, maintain high service levels
• Supporting daily operations – assist in day-to-day running of the business
• Team supervision & development – train and manage staff to foster a high-performing environment
• Stock & resource management – monitor stock, order supplies, ensure resources are available
• Compliance & health & safety – ensure adherence to policies and safety standards

Skills

Leadership & teamwork

Communication skills

Problem-solving & decision-making

Time management & organisation

Customer service skills

Job description

Assistant Manager Duties

• Customer Service Excellence – Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations – Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development – Support in training, and managing staff, fostering a positive and high-performing work environment.
• Stock & Resource Management – Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety – Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Required Skills

• Leadership & Teamwork – Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
• Communication Skills – Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
• Problem-Solving & Decision-Making – Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
• Time Management & Organisation – Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
• Customer Service Skills – A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistance Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.