Deputy Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury retail company is seeking a dynamic team member to support the UK Retail Director in London. This role involves managing a sales team, enhancing customer loyalty, and ensuring operational efficiency, while fostering a positive work environment. Ideal candidates will have extensive retail management experience and strong leadership skills.

Qualifications

• Extensive management experience, especially in luxury retail.
• Excellent communication skills in English.
• Strong leadership and customer service skills.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Support UK Retail Director in building customer loyalty and team management.
• Develop turnover by optimizing sales and ensuring customer satisfaction.
• Oversee financial and administrative management of the store.

Skills

Leadership

Customer Service

Analytical Skills

Communication

Organizational Skills

Job description

LONDON, LND, GB

Permanent

OUR STORY

Since its inception, Vhernier has embodied the artistry and innovation of Milanese elegance, redefining jewelry with a bold approach to design and craftsmanship. Known for its sculptural beauty and commitment to sustainability, Vhernier harmonizes timeless aesthetics with modern minimalism, crafting each piece as a work of art. With a passion for unusual materials, such as titanium and the rarest gems, the House creates creations that are both groundbreaking and understated. From hand-sculpted forms to the soul of craftsmanship, Vhernier celebrates the art of simplicity, inviting you into a world where elegance is an exploration of beauty, vision, and creativity.

Position: Permanent, Full Time

Role Overview: You will support the UK Retail Director in their duties by building customer loyalty, leading the sales team to optimize and increase turnover, and ensuring the store's profitability. In the absence of the UK Retail Director, you will act as the operational and managerial relay to the New Bond Street team.

HOW WILL YOU MAKE AN IMPACT?

• Develop turnover by selling and building customer loyalty, ensuring compliance with business practices
• Guarantee the customer experience and ensure respect for customer service standards
• Contribute to the presentation and development of products
• Handle customer disputes, process special orders, and collaborate with operational departments for follow-up

Management Responsibilities:

• Manage the team in support of the UK Retail Manager to ensure smooth store operations and achievement of objectives
• Ensure the safety of people and property
• Create a positive and dynamic work environment by setting performance objectives and providing constructive feedback
• Develop and train team members
• Maintain a visible presence on the shop floor
• Manage schedules and implement initiatives to promote the brand locally
• Set up and monitor customer development strategies (clienteling, gifting, customer treatment)
• Implement and ensure the use of sales support and clienteling tools

Administrative Responsibilities:

• Oversee financial, administrative, and audit management of the store
• Supervise cash transactions and ensure procedural compliance
• Monitor and control stock, organize inventories
• Manage after-sales service operations
• Coordinate general housekeeping and liaise with support services
• Analyze commercial and financial indicators and prepare weekly reports
• Contribute to business planning to positively impact store performance

How Will You Experience Success with Us?

• Extensive management experience, especially in luxury retail
• Excellent communication skills in English
• Availability to work retail hours, including weekends
• Strong leadership and customer service skills
• Ability to thrive in a fast-paced retail environment with a flexible mindset
• Excellent analytical, organizational, and interpersonal skills
• Proactive in analyzing business needs and human resources
• Ability to motivate and develop a team

What Makes Our Group Different?

Our true strength lies in our diversity—of arts, cultures, human skills, and our ability to foster untapped potential. We value freedom, loyalty, and solidarity, and promote empathy, curiosity, courage, humility, and integrity. We are committed to caring for the world we live in.

Your Journey With Us:

• Initial screening call with Richemont Talent Team