Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Richemont as a Chloé Boutique Manager, where you will lead a team to create exceptional customer experiences while driving sales in a luxurious environment. You will utilize your leadership skills to manage retail targets, develop staff, and uphold Chloé's values of creativity and excellence.

Qualifications

• Proven experience in luxury retail management.
• Strong leadership and team management skills.
• Excellent client relationship management abilities.
• A deep understanding of omnichannel retail strategies.

Responsibilities

• Lead the team in initiating and developing long-term client relationships.
• Set and monitor retail targets for the boutique.
• Maintain an impeccable boutique environment and ensure team grooming standards.

Skills

Leadership

Client Relationship Management

Organizational Skills

Communication

Job description

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

A Chloé Boutique Manager will be a Maison Amabassador, ensuring every client has a memorable and personalized experience with the Boutique. You will be the drive the boutique's business, leading your team to achieve ambitious goals while embodying the Chloé spirit of entrepreneurship, togetherness, excellence, creativity, and positive impact.

• Client Champion:
  • Lead the team in initiating and developing long-term relationships with clients.
  • Set and monitor CRM targets, implement action plans, and supervise the use of CRM tools.
  • Supervise the client database and cultivate relationships with VIC clients.
  • Proactively propose activities to exceed client expectations.
• Lead by example on the sales floor to improve business performance and customer service.
• Ensure full engagement with omnichannel services.
• Create and implement monthly, quarterly, and yearly action plans aligned with Maison strategy.
• Set and monitor retail targets for the boutique and individual stylists.
• Actively participate in commercial activities and propose innovative ideas.
• Stay informed about the local trading environment and competitor activities.
• Organize energizing team briefings to maintain high motivation.
• Conduct monthly and yearly performance assessments with team members.
• Coach the team through shadowing, identify training needs, and lead individual development plans.
• Lead recruitment and induction in coordination with HR.
• Ensure a positive team spirit and embody Chloé's core values.
• Actively participate in the Store Manager community, sharing best practices and providing support.
• Operations Excellence Supervisor:
  • Maintain an impeccable boutique environment and ensure team grooming standards.
  • Liaise with Operations or Retail Managers for repairs and improvements.
  • Ensure implementation of all guidelines related to store and back-of-house management, and sustainability.
  • Manage payroll, expenses, and stock.
  • Oversee compliance with Richemont policies and standards.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in luxury retail management.
• Strong leadership and team management skills.
• Excellent client relationship management abilities.
• A deep understanding of omnichannel retail strategies.
• Exceptional communication and interpersonal skills.
• A passion for the Chloé brand and its values.
• Strong organizational and operational skills.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

LEARN MORE ABOUT LIFE AT RICHEMONT AND CHLOE BELOW: