Assistant Boutique Manager - New Bond Street (Flagship)

Richemont; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a prestigious luxury brand as an Assistant Boutique Manager in London. This role offers an opportunity to enhance boutique performance, elevate client experiences, and contribute to a globally renowned brand. You'll support sales targets, manage profitability, and lead a passionate team in a motivating environment.

Qualifications

• Proven experience in luxury retail.
• Leadership potential with team development skills.
• Excellent client relationship management and service delivery skills.

Responsibilities

• Assist in achieving and exceeding sales targets through active participation in sales activities.
• Support the Boutique Manager in monitoring and managing the P&L.
• Ensure consistent implementation of brand standards, including visual merchandising.
• Support in leading and developing a high-performing team.

Skills

Luxury retail experience

Client relationship management

Leadership skills

Organizational skills

Analytical skills

Job description

London, GBN, GB

Permanent

Since Montblanc revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, high aesthetics, and innovative solutions. We continue to push boundaries by combining tradition, technology, and design across writing instruments, watches, leather goods, new technologies, and accessories. Our mission, embodied in our name and emblem, is to implement bold ideas with exceptional craftsmanship and create refined products for those with the highest expectations. With over 3,000 passionate employees, we foster a culture that inspires people to unleash their potential, thrive, and achieve.

(Permanent, Full Time)

Montblanc is seeking a passionate and experienced retail professional with a flair for luxury and a drive for excellence to join as an Assistant Boutique Manager at our prestigious New Bond Street Flagship in London. This role offers the opportunity to support boutique performance, elevate client experiences, and contribute to a globally renowned brand.

How Will You Make an Impact:

• Assist in achieving and exceeding sales targets through active participation in sales activities and motivation of the team to meet individual goals.
• Support the Boutique Manager in monitoring and managing the P&L, identifying opportunities to improve profitability and control expenses.
• Ensure consistent implementation of brand standards, including visual merchandising, product presentation, and promotional activities.
• Support in leading and developing a high-performing team by training and coaching on product knowledge, sales techniques, and customer service skills.
• Create a positive, motivating work environment that fosters teamwork, collaboration, and employee engagement.
• Guide team members in resolving customer issues and handling challenging situations.
• Elevate the client experience by ensuring personalized, exceptional service, and supporting CRM strategies to build strong client relationships.
• Cultivate relationships with VIP clients, offering tailored services and exclusive access to new products and events.
• Assist in managing inventory levels, ensuring the boutique is well-stocked, and oversee till operations for accuracy and efficiency.
• Maintain the boutique's appearance and cleanliness to the highest standards and support security protocols.
• Contribute to strategic initiatives by analyzing sales data and market trends, and supporting the implementation of new projects.

How Will You Experience Success With Us?

• Proven experience in luxury retail.
• Leadership potential with team development skills.
• Excellent client relationship management and service delivery skills.
• Strong organizational and analytical skills.

What Makes Our Group Different?

• We value diversity in arts, cultures, and human skills, fostering untapped potential.
• We promote values of freedom, loyalty, solidarity, empathy, curiosity, courage, humility, and integrity.
• We are committed to caring for our world.

Your Journey With Us:

We aim to provide a valuable recruitment process, including an initial screening call with the Richemont Talent Team.