Deputy Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in luxury retail is seeking a Deputy Boutique Manager for their New Bond Street location. In this role, you will lead the sales team, ensure high customer service standards, and manage operations in the absence of the UK Retail Director. Ideal candidates will possess significant experience in luxury retail management and a proactive approach to team development and customer loyalty.

Qualifications

• Strong management experience in luxury retail.
• Excellent communication skills in English.
• Ability to work retail hours, including weekends.

Responsibilities

• Develop turnover by selling and building customer loyalty.
• Manage the team to ensure smooth store operations.
• Oversee financial and administrative management of the store.

Skills

Leadership

Customer Service

Analytical Skills

Communication

Organizational Skills

Job description

Deputy Boutique Manager - New Bond Street

Permanent, Full Time

You will support the UK Retail Director in their duties by building customer loyalty and leading the sales team to optimize and increase turnover while ensuring the store's profitability. In the absence of the UK Retail Director, you will act as the operational and managerial relay to the New Bond Street team.

HOW WILL YOU MAKE AN IMPACT?

Sales:

• Develop turnover by selling and building customer loyalty, ensuring compliance with business practices.
• Guarantee the customer experience and ensure respect for customer service standards.
• Contribute to the presentation and development of products.
• Handle customer disputes, process special orders, and work closely with operational departments for follow-up.

Management:

• Manage the team in support of the UK Retail Manager to ensure smooth store operations and achievement of objectives.
• Ensure the safety of people and property.
• Establish a positive and dynamic work atmosphere by setting performance objectives and providing constructive feedback.
• Develop and train teams, ensure a presence on the shop floor, and manage schedules.
• Promote the brand locally through various initiatives, and develop customer development objectives (clienteling, gifting, customer treatment).
• Implement and monitor the use of sales support and clienteling tools.

Administrative:

• Oversee the financial, administrative, and audit management of the store.
• Supervise cash transactions and ensure procedural compliance.
• Follow and control stock levels, organize inventories.
• Manage after-sales service operations.
• Coordinate general housekeeping and liaise with support services.
• Analyze commercial and financial indicators, and prepare weekly reports.
• Participate in developing the business plan to positively impact the business.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong management experience, particularly in luxury retail.
• Excellent communication skills in English.
• Availability to work retail hours, including weekends.
• Strong leadership and customer service skills.
• Ability to work in a fast-paced retail environment with a flexible mindset.
• Excellent analytical, organizational, and interpersonal skills.
• Proactive in analyzing business needs and human resources.
• Ability to motivate and develop a team.

WHAT MAKES OUR GROUP DIFFERENT?

Our true strength lies in our diversity—our arts, cultures, human skills, and our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We promote empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team.
• Interview with the Hiring Manager.
• Interview with the HR Manager.