Boutique Manager (f/m/x) - London

BREITLING; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join BREITLING as a Boutique Manager in London, leading a vibrant team to provide exceptional client experiences in luxury retail. This role blends sales leadership with strategic client relationship management in a dynamic environment that values diversity and excellence.

Benefits

Watch to wear / watch to buy program

Referral program

Culture of feedback

Qualifications

• Experience managing a luxury goods boutique is essential.
• Strong knowledge of the watchmaking industry is preferred.
• Ability to effectively apply sales and retail expertise.

Responsibilities

• Lead and support boutique activities to achieve business goals.
• Engage with clients to ensure excellent customer service.
• Manage staff resources and conduct performance reviews.

Skills

Luxury goods management

Sales leadership

Team management

Effective communication

Education

Experience in retail operations

Job description

Join to apply for the Boutique Manager (f/m/x) - London role at BREITLING

Join to apply for the Boutique Manager (f/m/x) - London role at BREITLING

Direct message the job poster from BREITLING

Talent Acquisition Specialist at Breitling

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward.

Join our vibrant team in London as a Boutique Manager and be part of something extraordinary!

We are a team of five and are currently looking for our next colleague to complete our squad! You will be based at Breitling Boutique in London (Bond Street).

This is more than just a Boutique Manager role—it's an opportunity to inspire and nurture a culture of exceptional service, delivering world-class client experiences in a dynamic environment while strengthening client relationships.

Your main mission will be to lead and support all boutique activities to achieve business objectives.

Your Contribution:

• You will demonstrate sales leadership by playing an active role on the sales floor, engaging with top clients to ensure the highest level of customer service and exceed mystery shop targets.
• You will be accountable for advancing meaningful CRM initiatives and proposing local events—through networking and product launches—that drive high client attendance and strong sales results.
• You will manage staff resources to effectively drive sales and deliver an exceptional customer service experience.
• You will be in charge of performance and talent management activities, including conducting monthly coaching and appraisal meetings with the boutique team to review performance and provide constructive, timely feedback.
• You will serve as the main Brand Ambassador, promoting brand awareness, overseeing store presence, and gathering valuable feedback through company events.
• You will be accountable for store operations activities, such as monitoring store expenses and maintaining the store’s operating budget.
• You will be responsible for executing weekly mini-audits and the annual stock inventory, investigating and reporting any variances.
• You will partner with Retail Operations and Human Resources Managers to implement company policies and procedures.

Do you think there is even more to discover in this role? You're right — apply today and learn more!

You will fit well to our squad if:

• You demonstrate, through your experience, education, the ability to manage a luxury goods boutique
• You possess strong knowledge of the watchmaking industry, particularly within the luxury sector
• You can effectively apply your expertise in sales and retail operations
• You are an effective communicator, a diplomatic problem-solver, and have prior experience in team management

We invite you to apply even if you do not meet all of these criteria.

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Watch to wear / watch to buy program
• Referral program
• Culture of feedback

Want to take on this mission and join our team? Apply now!

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at BREITLING by 2x

Sign in to set job alerts for “Boutique Manager” roles.

London, England, United Kingdom 4 days ago

London, England, United Kingdom 5 days ago

Retail [Fashion] Store Manager - 40h - Central London H/W

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Assistant Store Manager - London Harrods

Assistant Store Manager - Central London (NEW FLAGSHIP STORE OPENING)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Assistant Store Manager - Central London

London, England, United Kingdom 9 months ago

Store Manager - Central London (NEW FLAGSHIP STORE OPENING)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

Senior Category Manager - Store Cupboard

London, England, United Kingdom 4 weeks ago

Greater London, England, United Kingdom 5 days ago

Dartford, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

UK Retail Category Operation Manager(A149334)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

Assistant Store Manager - North East London

In-Store Operations Manager [Fendi New Bond Street]

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

Assistant Store Manager | Central London

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

Operations Manager– UK Grocery Retail Startup

London, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.