Deputy Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading luxury retail company seeks a manager to support the UK Retail Director in driving sales and customer loyalty. The role involves team management, customer interaction, and operational oversight in a vibrant retail environment, ensuring high service standards and efficient store operations.

Qualifications

• Strong management experience, particularly in luxury retail.
• Excellent communication skills in English.
• Ability to motivate and develop a team.

Responsibilities

• Support UK Retail Director and manage sales team.
• Develop turnover and ensure customer experience.
• Oversee financial and administrative management.

Skills

Management experience

Customer service skills

Leadership skills

Analytical skills

Interpersonal skills

Job description

LONDON, LND, GB

Permanent

OUR STORY

Since its inception, Vhernier has embodied the artistry and innovation of Milanese elegance, redefining jewelry with a bold approach to design and craftsmanship. Known for its sculptural beauty and commitment to sustainability, Vhernier harmonizes timeless aesthetics with modern minimalism, crafting each piece as a work of art. With a passion for unusual materials, such as titanium and the rarest gems, the House creates creations that are both groundbreaking and understated. From hand-sculpted forms to the soul of craftsmanship, Vhernier celebrates the art of simplicity, inviting you into a world where elegance is an exploration of beauty, vision, and creativity.

Position: Permanent, Full Time

Role Overview: You will support the UK Retail Director in their duties by building customer loyalty and leading the sales team to optimize and increase turnover, ensuring the store's profitability. In the absence of the UK Retail Director, you will serve as the operational and managerial relay to the New Bond Street team.

HOW WILL YOU MAKE AN IMPACT?

• Develop turnover by selling and building customer loyalty, ensuring compliance with business practices.
• Guarantee the customer experience and ensure respect for customer service standards.
• Contribute to the presentation and development of products.
• Handle customer disputes, process special orders, and work closely with operational departments for follow-up.

Management Responsibilities:

• Manage the team in support of the UK Retail Manager to ensure smooth store operations and achieve objectives.
• Ensure the safety of people and property.
• Establish a positive, dynamic work environment by setting performance objectives and providing constructive feedback.
• Develop and train team members.
• Maintain a visible presence on the shop floor.
• Manage schedules, promote the brand locally, and develop customer relationships (clienteling, gifting, customer treatment).
• Implement and utilize sales support and clienteling tools.

Administrative Duties:

• Oversee financial, administrative, and audit management of the store.
• Supervise cash transactions and ensure procedural compliance.
• Monitor stock levels, organize inventories, and oversee after-sales service operations.
• Manage general housekeeping and liaise with support services.
• Analyze commercial and financial indicators, and prepare weekly reports.
• Contribute to business planning to positively impact the store's performance.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong management experience, particularly in luxury retail.
• Excellent communication skills in English.
• Availability to work retail hours, including weekends.
• Strong leadership and customer service skills.
• Ability to work in a fast-paced environment with a flexible mindset.
• Excellent analytical, organizational, and interpersonal skills.
• Proactive approach to business needs and human resources.
• Ability to motivate and develop a team.

WHAT MAKES OUR GROUP DIFFERENT?

Our true strength lies in our diversity—of arts, cultures, human skills, and our capacity to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We promote empathy, curiosity, courage, humility, and integrity. We are committed to caring for our world.

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team.