Deputy Admin Manager

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 40,000 - 50,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking a Deputy Administrative Manager to join the Division of Theatres. You will lead day-to-day administrative functions and support operational performance across sites to ensure patient-focused services within key targets.

The role involves line managing divisional admin teams, ensuring scheduling, pathways and admin service provision are aligned with policy and targets, and overseeing Meditech V6 upgrades and user training.

Qualifications

• Waiting list management and Scheduling experience.
• Experience of managing staff, meeting tight deadlines.
• Experience of working in the NHS in an administrative role.
• Experience as a Medical Secretary or within Scheduling / Medical Records at Band 4 level.
• Experience chairing meetings, training and appraisal processes.
• Meditech V6 working knowledge and experience.

Responsibilities

• Responsibility for the day-to-day management of one or more administrativefunctions across the Directorate.
• Lead divisional admin teams and monitor performance against KPIs aligned to the Trust's goals.
• Ensure scheduling, pathways and admin service provision meet policy and targets.
• Collaborate with DM, Clinical Lead, Department Managers and Matron; support service improvements.

Skills

Waiting list management

Scheduling experience

Managing staff

NHS admin experience

Medical Secretary / Scheduling

Chairing meetings / appraisal

Meditech V6 knowledge

Education

NVQ Level 3 in Business Administration or equivalent

GCSE Maths and English (C or above)

AMSPAR/OCR/RSA III in medical admin

Theatres experience

Tools

Meditech V6

Hospital information systems

Job description

South Tyneside and Sunderland NHS Foundation Trust

Deputy Admin Manager

The closing date is 29 October 2026

An exciting opportunity has arisen for an administrative manager to join the Division of Theatres as Deputy Administrative Manager. This key role will hold responsibility for the day-to-day management of administrative functions across the Directorate, supporting operational performance and a high-quality service. You will lead and manage divisional administrative teams across departments and sites to deliver efficient, patient focused services within key targets.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Main duties of the job

• Responsibility for day-to-day management of administrative functions across the Directorate.
• Performance monitoring against key performance indicators in line with Trusts strategic goals and vision.Focusing on administrative elements of Service working closely with Directorate Manager (DM) and other key stakeholders to ensure compliance in relation to policy and targets. Responsible for consistency of approach and accurate management of scheduling, pathways and admin service provision providing assurance to the DM, Clinical Lead, Department Managers and Matron as required.
• Expected to work as and with Service admin teams during pressures and formulate plans to ensure care delivery is not compromised due to admin shortfalls.
• Strict monitoring of department specific pathways, RTT and Cancer targets and monitoring of timescales, working with DM to take remedial action as necessary.Capacity and demand management including targeted action planning as required to deliver on any day-to-day remedial and proactive objectives as well as any transformational projects and other service improvements. Close liaising with Performance and Information Services to ensure adequate reporting and data provision.

You will manage appraisal, capability and attendance management. You will be an expert super-user for Meditech V6, leading on upgrades, training and supervision of the Admin function.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.

If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

Responsibility for the day-to-day management of one or more administrativefunctions across the Directorate.

Person Specification

Experience

• Waiting list management and Scheduling experience.
• Experience of managing staff, meeting tight deadlines.
• Experience of working in the NHS in an administrative role.
• Experience as a Medical Secretary or within Scheduling / Medical Records at Band 4 level.
• Experience chairing meetings, training and appraisal processes.
• Meditech V6 working knowledge and experience.

Physical / Mental Abilities

• To motivate staff and set goals / objectives which are monitored effectively.
• To work under pressure.
• To work independently or as part of a team.
• To deal effectively with patient / staff enquires.
• To use initiative to problem solve.

Qualifications

• NVQ Level 3 in Business Administration or equivalent experience.
• GCSE Maths and English Language (Grade C or above) or equivalent qualification.
• AMSPAR Diploma or OCR / RSA III and demonstrable experience in a medical admin role.
• Theatres experience.

Knowledge

• Understanding of surgical pathways and Theatre scheduling processes.
• Knowledge of data protection / Freedom of Information Act.
• Knowledge of HR policies and procedures.
• Knowledge of Hospital information systems.
• Knowledge of NHS Waiting Time Targets.
• Knowledge of Trust secretarial standards.
• European Computer Driving Licence, or working towards.
• Meditech V6 Scheduling and waiting list management.
• Committed to delivering quality patient care.
• Motivated.
• Target and results driven.
• Flexible approach to working.
• Open to change and new ways of working.

Skills

• Proven change management skills.
• Effective organisational skills.
• HR Skills programme.
• Report writing skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tyneside and Sunderland NHS Foundation Trust