Depot Operations Leader: Drive KPIs & Customer Experience

Bestway Group; Aberdeen City; Sur place; GBP 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension

30 days annual leave

Onsite parking

Résumé du poste

Bestway Group is seeking an Operations Manager to oversee day-to-day depot operations, ensuring safe, efficient running and a first-class customer experience.

You will support the General Manager to meet KPIs, drive performance, stock control, on-time delivery, and a culture of continuous improvement across the depot.

The ideal candidate will have retail/wholesale experience, strong leadership, excellent communication, and the ability to manage resources and health and safety compliance.

Qualifications

• Experience in a retail or wholesale environment.
• Strong leadership and team management skills.
• Excellent communication and customer service focus.
• Strategic problem-solving and adaptability.

Responsabilités

• Support the General Manager in driving depot performance and achieving all KPIs and objectives.
• Lead and promote a performance-driven culture, motivating teams to deliver the best results.
• Ensure high standards of stock management, availability, and depot presentation.
• Drive on-time and in-full deliveries to build customer confidence and trust.
• Reduce order returns by improving delivery accuracy through effective leadership.
• Ensure excellent customer satisfaction and a consistently positive shopping experience.
• Oversee promotional execution and ensure compliance with company standards.
• Build strong relationships with Head Office, internal teams, customers, and stakeholders.
• Ensure all company policies, procedures, and Health & Safety regulations are adhered to.
• Deputise for the General Manager in their absence to ensure smooth depot operations.
• Drive productivity by being visible on the shop floor and coaching Team Leaders.
• Plan and manage resources effectively, including staffing and temporary labour requirements.
• Manage people-related matters such as performance, discipline, and grievances professionally.
• Analyse operational data to identify trends and implement solutions to improve efficiency.
• Promote and lead the Customer Satisfaction agenda across the depot.
• Key holder responsibilities.

Connaissances

Retail/Wholesale experience

Leadership

Customer service focus

Planning & organisation

Description du poste

Bestway Group is seeking an Operations Manager to oversee day-to-day depot operations, ensuring safe, efficient running and a first-class customer experience.

You will support the General Manager to meet KPIs, drive performance, stock control, on-time delivery, and a culture of continuous improvement across the depot.

The ideal candidate will have retail/wholesale experience, strong leadership, excellent communication, and the ability to manage resources and health and safety compliance.