Depot Operations Leader

Bestway Group; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Pension

30 days annual leave (incl Bank Hols)

Onsite parking

Job summary

Bestway Group is seeking an Operations Manager to ensure safe, efficient day-to-day depot operations and an excellent customer experience. You will support the General Manager in KPIs, drive performance and operational excellence across the depot.

You will lead teams, optimise stock, improve delivery accuracy, and maintain high standards on customer service and adherence to safety policies. This role requires strong leadership and strategic planning within a retail/wholesale context.

Qualifications

• Experience in a retail or wholesale environment.
• Strong product knowledge and commercial awareness.
• Confident decision-maker with effective execution.
• Highly organised with planning and prioritisation skills.
• Strategic problem-solving with adaptability.
• Proven track record in delivering customer service and satisfaction.
• Strong leadership and team-building skills.
• Empathetic and empowering leadership with clear direction.
• Excellent verbal and written communication.
• Strong listening skills.
• Champion of change with ability to drive improvement initiatives.

Responsibilities

• Support the General Manager in driving depot performance and achieving KPIs.
• Lead and promote a performance-driven culture, motivating teams.
• Ensure stock management, availability, and depot presentation.
• Drive on-time and in-full deliveries to build customer confidence.
• Reduce order returns by improving delivery accuracy through leadership.
• Ensure excellent customer satisfaction and a positive shopping experience.
• Oversee promotional execution and ensure policy compliance.
• Build relationships with Head Office, internal teams, customers and stakeholders.
• Adhere to Health & Safety regulations and company policies.
• Deputise for the General Manager when needed.
• Drive productivity by coaching Team Leaders on the shop floor.
• Plan and manage staffing and temporary labour requirements.
• Manage performance, discipline, and grievances professionally.
• Analyse data to identify trends and improve efficiency.
• Promote Customer Satisfaction across the depot.
• Key holder responsibilities.

Skills

Retail experience

Leadership

Customer service

Planning skills

Strategic thinking

Communication

Decision making

Team building

Change management

Stock management

Job description

Bestway Group is seeking an Operations Manager to ensure safe, efficient day-to-day depot operations and an excellent customer experience. You will support the General Manager in KPIs, drive performance and operational excellence across the depot.

You will lead teams, optimise stock, improve delivery accuracy, and maintain high standards on customer service and adherence to safety policies. This role requires strong leadership and strategic planning within a retail/wholesale context.