Depot Customer Service Advisor

PHOENIX Medical Supplies Ltd.; Wakefield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

22 days annual leave (pro rata)

Medicash health program

iTrent Financial Wellbeing

High Street discounts

Employee Assistance Programme

Contributory Pension Scheme

Accredited Training Programmes

Job summary

PHOENIX Medical Supplies Ltd. Wakefield depot seeks a Customer Service Advisor to deliver excellent customer experience, handling inquiries and orders with a professional, proactive approach. Based at Wakefield, you will manage queries and provide product information to customers.

The role is full-time, with rotational hours 8:30am–6pm and occasional Saturdays. You will handle a shared inbox and phone line, supporting service delivery and administrative tasks to ensure quality customer service.

Qualifications

• Prior inbound telephone experience.
• Strong communication skills and confident telephone manner.
• Detail oriented and accurate in data handling.
• Prior complaint handling experience.

Responsibilities

• Managing incoming case queries via a shared inbox and phoneline.
• Customer liaison, raising, investigating and resolving queries.
• Providing advice and information regarding our service or product range.
• General administration.

Skills

Inbound telephone experience

Strong communication

Detail oriented

Complaint handling

Job description

Wakefield Depot - 3 Newmarket Lane, Stanley, WF3 4BY

Ref 47614 County West Yorkshire Branch name Wakefield Depot - 3 Newmarket Lane, Stanley, WF3 4BY Salary £24,999.00 per annum Closing date 16/10/2026 Contract type Employee - Permanent Description

Job Title: Customer Service Advisor

Location: Wakefield

Salary: £24,999.00 per annum

Working Pattern: The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.

We’re looking for an experienced Customer Service Advisor to come join us, based at our Wakefield Depot. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.

The heart of the role

• Managing incoming case queries via a shared inbox and phoneline
• Customer liaison, raising, investigating and resolving queries
• Providing advice and informationregardingour service or product range
• General administration

What makes you tick

• Priorinbound telephoneexperience
• Strong communicationskillsand confident telephone manner
• Detail oriented
• Prior complaint handling experience

Our benefits

• 22days (pro rata) paid annual leave plus bank holidays, rising with length of service
• Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
• iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
• Access to High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme
• Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received

INDPMS